AI-Powered Business Analyst (Customer Success) - Remote

Cytora; Northern (KY); Hybrid; USD 70,000 - 85,000; Full time

Job summary

Cytora, now an Applied Systems company, is hiring an Associate Business Analyst to join the Customer Success team. This role focuses on translating client needs into clear requirements, shaping AI-driven workflows, and delivering analytics-backed insights in insurance contexts.

You’ll collaborate in an agile setting, support discovery workshops, and drive process improvements with AI capabilities. The position emphasizes stakeholder engagement, hands-on AI tool experience, and strong

Qualifications

• Proven Business Analysis experience, with meaningful exposure to the insurance sector (underwriting, claims, policy administration, or distribution)
• Proven ability to run client-facing workshops and influence senior stakeholders — including the confidence to challenge established thinking constructively
• Practical, hands-on experience with AI tools — including prompt engineering and building AI-assisted workflows
• High standard of written and verbal communication

Responsibilities

• Work day-to-day within the client delivery team under the coordination of the Delivery Manager, contributing to sprint planning, backlog refinement, and risk identification
• Support client discovery workshops, challenge existing processes, and identify opportunities for Cytora to add value to the end user
• Translate client business needs into clear requirements, user stories, and process designs that support and direct conversations with engineering and product teams
• Identify data inputs, system integration touchpoints, and exception scenarios early in the design lifecycle
• Manage extensive and in depth analytical reporting of product performance, utilising tools such as Thoughtspot
• Design and optimise AI-driven workflows, including prompt strategies and efficient analytical reporting
• Continuously identify opportunities to improve BA practice efficiency through AI — including automating repetitive analysis tasks, accelerating documentation and enhancing insight generation
• Ensure solution quality through test strategy ownership, acceptance criteria, UAT leadership - covering end-to-end scenarios, edge cases, and compliance-sensitive flows, and AI output validation
• Collaborate within agile delivery teams to manage priorities, risks, and dependencies
• Drive continuous improvement by monitoring live solutions and enhancing performance through iteration

Skills

Business Analysis

Insurance domain

Client workshops

Stakeholder influence

AI tools

Prompt engineering

LLM understanding

Communication

Tools

Thoughtspot

Job description

Cytora, now an Applied Systems company, is hiring an Associate Business Analyst to join the Customer Success team. This role focuses on translating client needs into clear requirements, shaping AI-driven workflows, and delivering analytics-backed insights in insurance contexts.

You’ll collaborate in an agile setting, support discovery workshops, and drive process improvements with AI capabilities. The position emphasizes stakeholder engagement, hands-on AI tool experience, and strong