Remote AI Platform Admin for Conversational AI & Automation

ABC Financial Services; United States; Remote; USD 63,000 - 70,000; Full time

Benefits offered by this job

Open PTO policy

Days off disconnect

Parental & pawternity leave

Best Life quarterly reimbursement

Medical/Dental/Vision coverage

Calm App subscription

Employee assistance program

Job summary

ABC Fitness is seeking a platform administrator to configure and maintain our conversational AI, automation workflows, and integrations across CRM and contact center systems. You will partner with Technology to troubleshoot APIs and ensure secure, scalable deployments.

You’ll manage configurations, user access, environments, and releases; document changes and support governance, privacy, and compliance. The role offers remote work with open PTO and strong growth opportunities in a values-driven

Qualifications

• Experience administering conversational AI, contact center, CRM, or workflow automation platforms.
• Experience configuring enterprise software platforms in production environments.
• Experience with APIs, integrations, or workflow automation.
• Strong analytical, troubleshooting, and communication skills.

Responsibilities

• Configure and administer conversational AI, agent assist, workflow automation, and related AI capabilities.
• Manage platform configuration, users, permissions, environments, releases, and system settings.
• Configure conversation flows, prompts, routing logic, automation workflows, and integrations based on approved business requirements.
• Coordinate deployments, testing, validation, and production releases.
• Maintain integrations with CRM, contact center, authentication, and knowledge management systems.
• Partner with Technology to troubleshoot APIs, integrations, and platform issues.
• Implement updates to knowledge references and AI workflows.
• Maintain configuration documentation and change history.
• Support platform governance, security, privacy, and compliance requirements.
• Work with the AI Performance & Operations Analyst to implement optimization opportunities.

Skills

Conversational AI

CRM experience

Workflow automation

APIs & integration

Analytical skills

Troubleshooting

Communication skills

Tools

Kore.ai

Cognigy

Microsoft Copilot Studio

Genesys

NICE CXone

Salesforce

Zendesk

Job description

ABC Fitness is seeking a platform administrator to configure and maintain our conversational AI, automation workflows, and integrations across CRM and contact center systems. You will partner with Technology to troubleshoot APIs and ensure secure, scalable deployments.

You’ll manage configurations, user access, environments, and releases; document changes and support governance, privacy, and compliance. The role offers remote work with open PTO and strong growth opportunities in a values-driven