Senior AI Platform Administrator — SaaS, IAM & Security

Insight Global; Rogers (AR); On-site; USD 90,000 - 120,000; Full time

Job summary

Insight Global is seeking an AI Platform Administrator to manage enterprise AI platforms (Claude, ChatGPT Enterprise, and Microsoft 365 Copilot) and oversee platform settings, connectors, apps, and data sources. You will serve as the Level 2 escalation point for incidents, enforce governance, and support audits and compliance.

The role requires hands-on SaaS admin experience, scripting skills, and collaboration with Security, IAM, Legal, Privacy, IT, and business teams.

Qualifications

• 5+ years of enterprise SaaS administration experience with Level 2 support.
• Hands-on Microsoft 365 administration, licensing, and governance.
• Experience with Claude, ChatGPT Enterprise, or Microsoft 365 Copilot.
• Knowledge of SSO, SCIM provisioning, access controls, ITSM processes, and ServiceNow.
• Ability to work with audit logs and scripting in PowerShell or Python.

Responsibilities

• Manage enterprise SaaS platforms and governance practices.
• Serve as Level 2 escalation for platform incidents (access, licensing, integrations, tooling).
• Troubleshoot issues, document root causes, and escalate defects.
• Monitor audits, support compliance, and maintain configuration standards.
• Track adoption, utilization, tickets, and recurring issues; support user enablement.

Skills

SaaS administration

Microsoft 365 administration

Security & IT governance

Cross-functional collaboration

Tools

Claude

ChatGPT Enterprise

Microsoft 365 Copilot

SSO

SCIM provisioning

ServiceNow

PowerShell

Python

REST APIs

Job description

Insight Global is seeking an AI Platform Administrator to manage enterprise AI platforms (Claude, ChatGPT Enterprise, and Microsoft 365 Copilot) and oversee platform settings, connectors, apps, and data sources. You will serve as the Level 2 escalation point for incidents, enforce governance, and support audits and compliance.

The role requires hands-on SaaS admin experience, scripting skills, and collaboration with Security, IAM, Legal, Privacy, IT, and business teams.