Remote AI Patient Access & Insurance Support Specialist

Talentify; Orlando (FL); Remote; USD 23,000 - 32,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life Insurance

Job summary

Aston Carter is seeking a Client Support Representative for AI-assisted patient access in a fully remote arrangement based in Orlando, FL. The role emphasizes healthcare administration, insurance verification, and prompt documentation while interfacing with AI systems.

The ideal candidate brings experience in customer service, data entry, and strong communication skills, with comfort navigating multiple software platforms and a proactive, process-oriented mindset.

Qualifications

• High School diploma or GED required.
• Experience in call center or client support.
• Ability to learn new systems quickly.
• Strong listening and verbal communication.
• Detail-oriented with accurate documentation.
• Remote work capability.

Responsibilities

• Monitor AI-led conversations between healthcare representatives and insurance agents to ensure accuracy and continuity.
• Guide AI prompts and determine next steps during each conversation.
• Take over calls when AI cannot proceed or when a human is required.
• Review notes and maintain a seamless, detailed documentation trail.
• Document insurance verification and prior authorization details accurately in systems.
• Collaborate with AI-driven tools and adapt to evolving workflows.

Skills

Customer service

Data entry

Multi-system navigation

Active listening

Remote work capability

Documentation

Communication

Education

High School Diploma or GED

Job description

Aston Carter is seeking a Client Support Representative for AI-assisted patient access in a fully remote arrangement based in Orlando, FL. The role emphasizes healthcare administration, insurance verification, and prompt documentation while interfacing with AI systems.

The ideal candidate brings experience in customer service, data entry, and strong communication skills, with comfort navigating multiple software platforms and a proactive, process-oriented mindset.