Remote AI/ML Platform Operations Analyst

American Red Cross; Maryland; On-site; USD 110,000 - 120,000; Full time

Job summary

The American Red Cross is seeking an Enterprise AI/ML Platform Operations Analyst to operate our Dataiku and Databricks environments and support a small senior team serving humanitarian and training services operations.

You will move projects into production, keep pipelines healthy, and bring operational judgment to a team that emphasizes building. This is a remote, US-based role with an east-coast schedule and expected travel around 10% domestically.

Qualifications

• 7+ years in MLOps, DataOps, data engineering, or platform operations.
• Production experience operating an enterprise data science or ML platform such as Databricks, Dataiku, or a comparable enterprise platform.
• Experience learning a new platform on the job, driving migration, team adoption of a tool, picking up a stack midstream.
• Hands-on experience with the AWS stack (S3, IAM, Redshift) and strong Python, including environment management.
• History of supporting data scientists or analysts from development into production, not building infrastructure off to the side.
• Calm triage, clear incident communication, and ability to participate in technical debates across levels.
• Clear writing style; the role will create documentation others depend on.

Responsibilities

• Move completed projects into production: packaging Python environments, monitoring and alerting, and watching for problems after release.
• Own the promotion pre-flight checklist for each release and decide per task if manual, runbook, or code.
• Triage and fix pipeline failures; coordinate with upstream data owners when source systems or schemas change.
• Track incoming project demand so the team sees operational needs before they land.
• Write runbooks and documentation that others can follow without you in the room.
• Administer users, groups, code environments, and cluster policies in platform consoles.
• Support the team on automation requirements and design reviews.

Skills

MLOps

DataOps

Data engineering

Platform operations

Python

AWS

Production deployment

Documentation

Communication

Incident response

Education

Bachelor's degree in Computer Science, Engineering, Information Systems, or related field

Equivalent professional experience

Tools

Databricks

Dataiku

SageMaker

Microsoft Fabric

Domino

Kubernetes

S3

IAM

Redshift

Job description

The American Red Cross is seeking an Enterprise AI/ML Platform Operations Analyst to operate our Dataiku and Databricks environments and support a small senior team serving humanitarian and training services operations.

You will move projects into production, keep pipelines healthy, and bring operational judgment to a team that emphasizes building. This is a remote, US-based role with an east-coast schedule and expected travel around 10% domestically.