Remote AI/ML Platform Operations Analyst

American Red Cross; Town of Texas (WI); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental Vision plans

Health Spending Accounts

Flexible Spending Accounts

PTO: Starting at 19 days a year; based

Holidays: 11 paid holidays comprised

401K with up to 6% match

Paid Family Leave

Employee Assistance

Disability and Insurance: Short + Long

Service Awards and recognition

Job summary

American Red Cross seeks an AI/ML Platform Operations Analyst to operate Dataiku and Databricks environments, joining a senior team supporting a data science group of about ten. The role moves projects into production, maintains pipelines, and applies operational judgment without requiring deep DL expertise.

You will work remotely from home anywhere in the United States but with an east coast schedule, collaborating in a small, mission-driven team on humanitarian analytics and training services

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field (or equivalent professional experience).
• 7+ years in MLOps, DataOps, data engineering, or platform operations.
• Production experience operating Databricks, Dataiku, or a comparable enterprise platform (SageMaker, Microsoft Fabric, Domino).
• Experience learning a new platform on the job, driving migration, adoption, and talking through experiences.
• Hands-on experience with the AWS stack (S3, IAM, Redshift) and strong Python, including environment management.
• History of supporting data scientists or analysts from development into production, not building infrastructure separately.
• Calm triage, clear incident communication, and constructive debates across levels.

Responsibilities

• Work with 10+ data scientists to move completed projects into production: packaging Python environments, setting up monitoring and alerting, and watching for post-release issues.
• Own the promotion pre-flight checklist for each release and determine what stays manual, becomes a runbook, or becomes code.
• Triage and fix pipeline failures; collaborate with upstream data owners when source systems or schemas change.
• Track incoming project demand so the team sees operational needs before they land.
• Write runbooks and documentation that others can follow without you present.
• Administer users, groups, code environments, and cluster policies in platform consoles.
• Support the team working on automation requirements and design reviews.

Skills

MLOps

DataOps

Data engineering

Platform operations

Python

AWS

Education

Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field

Tools

Databricks

Dataiku

SageMaker

Microsoft Fabric

Domino

Job description

American Red Cross seeks an AI/ML Platform Operations Analyst to operate Dataiku and Databricks environments, joining a senior team supporting a data science group of about ten. The role moves projects into production, maintains pipelines, and applies operational judgment without requiring deep DL expertise.

You will work remotely from home anywhere in the United States but with an east coast schedule, collaborating in a small, mission-driven team on humanitarian analytics and training services