Remote AI Engineer & Platform Lead - Ownership & Autonomy

OpenKrill; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

Nortal is seeking an AI Engineer & Platform Support Lead to scale AI adoption across the business. You will own the enterprise AI workspace, support the tools teams rely on, and build integrations, agents, and Slackbots to connect tools to workflows.

You will work remotely with a LATAM-like setup, collaborate with US clients, and maintain runbooks and docs while delivering reliable production-ready solutions. This role emphasizes autonomy and strong communication.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field.
• Hands-on AI engineering: building LLM-powered applications, agents, and RAG/knowledge-base systems; comfort with prompt design, tool/function calling, and API integration.
• Power user of Claude Code for real, shipped work — not just experimentation.
• Strong general engineering: Python and/or JavaScript/TypeScript, REST APIs, cloud services and webhooks.
• Experience building and operating Slack apps/bots (Slack API, event subscriptions, bot deployment).
• Excellent project management and communication — able to be the calm, organized front door for users while also going deep technically.
• Proven ability to work independently, prioritize a mixed queue (support + build), and document as you go.
• Advanced English level is required for this role, as you will work with US clients.

Responsibilities

• Be the go-to support owner for our AI platforms (Langdock, Gemini, and internal tools), from onboarding and troubleshooting to vendor escalations.
• Monitor platform health and adoption, and keep runbooks and documentation current.
• Build custom integrations, Slackbots, and agents that connect our AI tools to internal content and workflows.
• Make sure what you build is reliable in production, with monitoring and evaluation built in.
• Manage incoming AI use-case requests: scope, prioritize, and route each one to the right tool, and keep stakeholders updated along the way.

Skills

LLM-powered apps

Agents & RAG systems

Prompt design

Tool calling / API integration

Claude Code

Python

JavaScript/TypeScript

REST APIs

Cloud services

Slack apps/bots

Project management

Communication

Self-management

English proficiency

Education

Bachelor's Degree in Computer Science, Engineering, or related field

Tools

Claude Code

Slack API

Job description

Nortal is seeking an AI Engineer & Platform Support Lead to scale AI adoption across the business. You will own the enterprise AI workspace, support the tools teams rely on, and build integrations, agents, and Slackbots to connect tools to workflows.

You will work remotely with a LATAM-like setup, collaborate with US clients, and maintain runbooks and docs while delivering reliable production-ready solutions. This role emphasizes autonomy and strong communication.