Remote AI-Driven ServiceNow Implementation Lead

Four Dragons; Napa (CA); Remote; USD 90,000 - 120,000; Full time

Job summary

Four Dragons is seeking an AI Implementation Specialist to lead end-to-end AI-driven implementations in a fully remote capacity. You will integrate ServiceNow capabilities into client workflows, oversee the implementation lifecycle, and deliver customized automation and IT solutions while providing training and ongoing support to ensure user adoption and satisfaction.

The role emphasizes strong analytical thinking, excellent communication, and accountability for delivering high customer

Qualifications

• Experience implementing ServiceNow or similar ITSM platforms.
• Analytical skills to design tailored AI/workflow solutions.
• Strong communication and customer service to train and support clients.

Responsibilities

• Lead end-to-end AI-driven implementations.
• Integrate ServiceNow capabilities into client workflows.
• Oversee the software implementation lifecycle and customize automation solutions.
• Provide training and ongoing support to ensure user adoption and satisfaction.

Skills

ServiceNow implementation

ITSM platforms

Process automation

Client liaison

Training & support

Education

Bachelors in CS/IT or related

Tools

ServiceNow CSA

PMP

ITIL

Job description

Four Dragons is seeking an AI Implementation Specialist to lead end-to-end AI-driven implementations in a fully remote capacity. You will integrate ServiceNow capabilities into client workflows, oversee the implementation lifecycle, and deliver customized automation and IT solutions while providing training and ongoing support to ensure user adoption and satisfaction.

The role emphasizes strong analytical thinking, excellent communication, and accountability for delivering high customer