Ai implementation specialist

Four Dragons; Napa (CA); Remote; USD 90,000 - 120,000; Full time

Job summary

Four Dragons is seeking an AI Implementation Specialist to lead end-to-end AI-driven implementations in a fully remote capacity. You will integrate ServiceNow capabilities into client workflows, oversee the implementation lifecycle, and deliver customized automation and IT solutions while providing training and ongoing support to ensure user adoption and satisfaction.

The role emphasizes strong analytical thinking, excellent communication, and accountability for delivering high customer

Qualifications

• Experience implementing ServiceNow or similar ITSM platforms.
• Analytical skills to design tailored AI/workflow solutions.
• Strong communication and customer service to train and support clients.

Responsibilities

• Lead end-to-end AI-driven implementations.
• Integrate ServiceNow capabilities into client workflows.
• Oversee the software implementation lifecycle and customize automation solutions.
• Provide training and ongoing support to ensure user adoption and satisfaction.

Skills

ServiceNow implementation

ITSM platforms

Process automation

Client liaison

Training & support

Education

Bachelors in CS/IT or related

Tools

ServiceNow CSA

PMP

ITIL

Job description

Company Description

Four Dragons specializes in optimizing businesses through cutting-edge ServiceNow solutions, focusing on streamlining operations, enhancing productivity, and maximizing ROI. With a team of certified ServiceNow consultants, we create tailored strategies aligned with unique business needs to help companies reach their goals. Our services include seamless ServiceNow implementation, platform customization, process automation, and comprehensive training and support. We are dedicated to helping organizations improve workflows, automate processes, and transform IT services for smarter and more effective operations. At Four Dragons, expertise, innovation, and client success are at the heart of everything we do.

Role Description

This full-time remote role as an AI Implementation Specialist involves leading the end-to-end implementation of AI-driven solutions, integrating ServiceNow capabilities into client workflows, and ensuring alignment with their business objectives. You will engage with clients to understand their needs, oversee the software implementation lifecycle, and deliver customized automation and IT solutions. The role also includes providing training and ongoing support to clients to ensure user adoption and satisfaction.

Qualifications

• Proven skills in Software Implementation and knowledge of ServiceNow, ITSM platforms, and process automation technologies.
• Strong Analytical Skills to assess client needs, design tailored solutions, and resolve complex implementation challenges.
• Excellent Communication and Customer Service skills to effectively liaise with clients, deliver training, and provide support.
• Experience in achieving Customer Satisfaction by ensuring client expectations are met and exceeded through strategic guidance and consistent communication.
• Proficiency in project management principles and familiarity with agile methodologies is a plus.
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Relevant certifications such as ServiceNow CSA, PMP, or ITIL are highly advantageous.