Remote ServiceNow AI Lead Analyst

Sentara Health Plans; Norfolk (VA); Hybrid; USD 99,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k) with employer match

Paid time off

Job summary

Sentara Health Plans is seeking a Lead IT Analyst to spearhead ServiceNow AI initiatives, delivering enterprise-wide AI-enabled IT services from a remote location. The role emphasizes knowledge content, AI tool optimization, and cross-team collaboration.

The ideal candidate brings ServiceNow expertise, certifications, and strong analytical and communication skills to mentor others and drive improvements across IT service delivery.

Qualifications

• Experience using the ServiceNow platform.
• Active ServiceNow certification (CSA, CAD, CIS, or other).
• Strong organizational and problem-solving skills.
• Ability to lead initiatives and drive work to completion through influence and partnership.

Responsibilities

• Support the implementation and adoption of ServiceNow AI solutions.
• Develop, organize, maintain, and validate knowledge content utilized by ServiceNow AI tools.
• Ensure information is accurate, searchable, and optimized for AI-driven experiences.
• Mentor and guide teammates while helping drive project deliverables to completion.
• Lead incident, problem and change management relative to service requests and change control processes.

Skills

ServiceNow experience

Analytical skills

Communication skills

Leadership

Independent work

Education

High School Diploma or GED

Associate's or Bachelor's degree in IT/Healthcare Informatics/Related

Tools

ServiceNow platform

AI capabilities

Job description

Sentara Health Plans is seeking a Lead IT Analyst to spearhead ServiceNow AI initiatives, delivering enterprise-wide AI-enabled IT services from a remote location. The role emphasizes knowledge content, AI tool optimization, and cross-team collaboration.

The ideal candidate brings ServiceNow expertise, certifications, and strong analytical and communication skills to mentor others and drive improvements across IT service delivery.