Remote AI-Driven Ops Automation Specialist

Openkrill; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Openkrill is seeking a Business Systems Automation Specialist to identify and implement AI-powered solutions across customer service, production, procurement, and inventory workflows. The role bridges business operations and technology, translating needs into technical solutions and delivering automation projects from concept to deployment.

The priority is to enhance customer service operations by reducing manual order processing and unnecessary back-and-forth communication, exploring AI-powered

Qualifications

• 5+ years of experience in automation, software development, business systems, AI implementation, solutions architecture, or a related technical role.
• Experience independently managing technical projects from start to finish.
• Experience analyzing business processes and translating them into technical solutions.
• Experience implementing automation solutions in operational environments.
• Experience with manufacturing, production, inventory, or order management systems is highly preferred.

Responsibilities

• Analyze existing business workflows to identify inefficiencies, bottlenecks, and automation opportunities.
• Partner with internal teams to understand operational challenges and recommend practical AI solutions.
• Review customer service, production, procurement, and inventory workflows to identify areas where automation can create the greatest impact.
• Translate business problems into technical requirements and implementation plans.
• Prioritize automation initiatives based on business impact, efficiency gains, and scalability.
• Design, build, and implement AI-powered workflows to automate repetitive business processes.
• Create automation solutions using AI tools, APIs, integrations, and workflow platforms.
• Develop solutions that reduce manual administrative work and improve operational efficiency.
• Continuously improve automation systems based on business feedback and performance.
• Evaluate opportunities to streamline customer service operations and reduce manual order processing time.
• Design solutions that reduce unnecessary customer communication.
• Explore customer portals, AI assistants, automated workflows, and self-service systems.
• Improve the efficiency of customer service representatives by reducing repetitive tasks.
• Work with existing business systems and technology platforms to create connected workflows.
• Support integrations between software platforms.
• Collaborate with internal developers and technical teams when deeper engineering support is required.
• Understand existing system architecture and recommend improvements.
• Own automation initiatives from discovery through implementation.
• Create project plans, define requirements, test solutions, and measure results.
• Independently manage projects without requiring heavy supervision.
• Document workflows, automation processes, and technical solutions.
• Communicate progress, challenges, and recommendations to leadership.
• Stay current with emerging AI tools, automation platforms, and industry best practices.
• Identify new opportunities where AI can improve business operations.
• Recommend technologies and approaches that increase efficiency.
• Help establish a long-term AI automation roadmap across the organization.
• The Business Systems Automation Specialist will have the opportunity to become the foundation of the organization’s AI transformation, identifying where AI can create the greatest operational impact and building solutions that improve how the company operates.
• The role will work directly with leadership and collaborate across departments, with ownership over projects that impact customer experience, operational efficiency, and long-term scalability.

Skills

AI tools

APIs

Python

JavaScript

Workflow automation

Power Automate

CRM integration

HubSpot

Magento

Tools

Zapier

Make

n8n

Microsoft Dynamics 365 Business Central

HubSpot

Magento

Power Automate

Job description

Openkrill is seeking a Business Systems Automation Specialist to identify and implement AI-powered solutions across customer service, production, procurement, and inventory workflows. The role bridges business operations and technology, translating needs into technical solutions and delivering automation projects from concept to deployment.

The priority is to enhance customer service operations by reducing manual order processing and unnecessary back-and-forth communication, exploring AI-powered