Remote AI-Driven Operations Engineer (Observability)

pofft Technology Inc.; San Francisco (CA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Airbnb is seeking an Operations Engineer to apply AI at the forefront of BizTech's operational health. You will use LLM-powered triage and automation to resolve tickets, improve MTTR, and build self-healing observability across the corporate environment.

You will manage on-call duties, develop dashboards, and collaborate with global teams to drive issues to resolution, with AI-driven insights shaping service health visibility.

Qualifications

• 3+ years of experience with observability and metrics tooling (e.g., Prometheus, Grafana, Datadog, ElasticSearch)
• 3+ years working with data querying and pipelines (e.g., SQL, Airflow, Trino, SQS)
• Working knowledge of network fundamentals and hardware (e.g., Cisco, Palo Alto)
• Experience with Infrastructure as Code
• Hands-on experience with CI/CD and automation tooling (e.g., Jenkins, ArgoCD, GitHub Actions) across AWS, GCP, or Oracle Cloud
• Comfort working in ticket/workflow-driven environments using Jira and Confluence
• Experience supporting enterprise SaaS tools (e.g., Salesforce, Workday) and SSO/identity integration (e.g., Okta) is a plus

Responsibilities

• Manage the ticket queue prioritizing and resolving requests while identifying recurring categories to automate or deflect
• Participate in a rotating on-call and incident response schedule, including weekends, troubleshooting and documenting issues in real time
• Build and maintain monitoring dashboards (Tableau, Superset, Grafana) that track service health, availability, and data quality, flagging gaps as they emerge
• Use AI-assisted tools (e.g., Claude, Copilot) to speed up triage, root-cause analysis, scripting, and documentation — while knowing when a problem needs hands-on judgment instead
• Partner with global stakeholder teams to drive issues to resolution

Skills

Observability tooling

Data querying

Networking basics

Infrastructure as Code

CI/CD tooling

Ticket/workflow tooling

SaaS integration

Tools

Prometheus

Grafana

Datadog

Elasticsearch

SQL

Airflow

Trino

SQS

Jira

Confluence

Jenkins

ArgoCD

GitHub Actions

AWS

GCP

Oracle Cloud

Job description

Airbnb is seeking an Operations Engineer to apply AI at the forefront of BizTech's operational health. You will use LLM-powered triage and automation to resolve tickets, improve MTTR, and build self-healing observability across the corporate environment.

You will manage on-call duties, develop dashboards, and collaborate with global teams to drive issues to resolution, with AI-driven insights shaping service health visibility.