Remote AI-Driven Observability Engineer

airbnb, Inc.; Northern (KY); Remote; USD 136,000 - 160,000; Full time

Benefits offered by this job

Remote eligibility

Job summary

Airbnb, Inc. is seeking an Operations Engineer to apply AI at the forefront of BizTech's operational health. You will use LLM-powered triage and intelligent automation to reduce tickets, speed incident response, and build self-healing observability.

You will prototype agentic workflows, embed AI into runbooks and diagnostics, and pursue recurring-work automation. Expect to lower backlog, faster MTTR, and AI-driven visibility for stakeholders.

Qualifications

• 3+ years of experience with observability and metrics tooling such as Prometheus, Grafana, Datadog, ElasticSearch.
• 3+ years working with data querying and pipelines using SQL, Airflow, Trino, SQS.
• Working knowledge of network fundamentals and hardware (Cisco, Palo Alto).
• Experience with Infrastructure as Code.
• Hands-on experience with CI/CD and automation tooling (Jenkins, ArgoCD, GitHub Actions) across cloud platforms.
• Comfort working in ticket/workflow-driven environments using Jira and Confluence.
• Experience supporting enterprise SaaS tools (Salesforce, Workday) and SSO/identity integration (Okta) is a plus.

Responsibilities

• Manage the ticket queue prioritizing and resolving requests while identifying recurring categories to automate or deflect.
• Participate in a rotating on-call and incident response schedule, including weekends, troubleshooting and documenting issues in real time.
• Build and maintain monitoring dashboards (Tableau, Superset, Grafana) that track service health, availability, and data quality, flagging gaps as they emerge.
• Use AI-assisted tools to speed up triage, root-cause analysis, scripting, and documentation—while knowing when a problem needs hands-on judgment instead.
• Partner with global stakeholder teams to drive issues to resolution.

Skills

Observability tools

Data pipelines

Networking basics

Infrastructure as Code

CI/CD tooling

Jira/Confluence

SaaS admin / IAM

Tools

Prometheus

Grafana

Datadog

ElasticSearch

SQL

Airflow

Trino

SQS

Jenkins

ArgoCD

GitHub Actions

AWS

GCP

Oracle Cloud

Tableau

Superset

Cisco

Palo Alto

Okta

Salesforce

Workday

Job description

Airbnb, Inc. is seeking an Operations Engineer to apply AI at the forefront of BizTech's operational health. You will use LLM-powered triage and intelligent automation to reduce tickets, speed incident response, and build self-healing observability.

You will prototype agentic workflows, embed AI into runbooks and diagnostics, and pursue recurring-work automation. Expect to lower backlog, faster MTTR, and AI-driven visibility for stakeholders.