Operations Engineer, BizTech

airbnb, Inc.; Northern (KY); Remote; USD 136,000 - 160,000; Full time

Benefits offered by this job

Remote eligibility

Job summary

Airbnb, Inc. is seeking an Operations Engineer to apply AI at the forefront of BizTech's operational health. You will use LLM-powered triage and intelligent automation to reduce tickets, speed incident response, and build self-healing observability.

You will prototype agentic workflows, embed AI into runbooks and diagnostics, and pursue recurring-work automation. Expect to lower backlog, faster MTTR, and AI-driven visibility for stakeholders.

Qualifications

• 3+ years of experience with observability and metrics tooling such as Prometheus, Grafana, Datadog, ElasticSearch.
• 3+ years working with data querying and pipelines using SQL, Airflow, Trino, SQS.
• Working knowledge of network fundamentals and hardware (Cisco, Palo Alto).
• Experience with Infrastructure as Code.
• Hands-on experience with CI/CD and automation tooling (Jenkins, ArgoCD, GitHub Actions) across cloud platforms.
• Comfort working in ticket/workflow-driven environments using Jira and Confluence.
• Experience supporting enterprise SaaS tools (Salesforce, Workday) and SSO/identity integration (Okta) is a plus.

Responsibilities

• Manage the ticket queue prioritizing and resolving requests while identifying recurring categories to automate or deflect.
• Participate in a rotating on-call and incident response schedule, including weekends, troubleshooting and documenting issues in real time.
• Build and maintain monitoring dashboards (Tableau, Superset, Grafana) that track service health, availability, and data quality, flagging gaps as they emerge.
• Use AI-assisted tools to speed up triage, root-cause analysis, scripting, and documentation—while knowing when a problem needs hands-on judgment instead.
• Partner with global stakeholder teams to drive issues to resolution.

Skills

Observability tools

Data pipelines

Networking basics

Infrastructure as Code

CI/CD tooling

Jira/Confluence

SaaS admin / IAM

Tools

Prometheus

Grafana

Datadog

ElasticSearch

SQL

Airflow

Trino

SQS

Jenkins

ArgoCD

GitHub Actions

AWS

GCP

Oracle Cloud

Tableau

Superset

Cisco

Palo Alto

Okta

Salesforce

Workday

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

BizTech fosters culture and connection at Airbnb by providing reliable corporate tools, innovative products, and technical support for all teams. We drive technical breakthroughs and strategies that redefine what it means to belong anywhere, delivering greater value for the business and our people. The Global Operations team at BizTech manages production services across Airbnb’s corporate environment, delivering reliable operations through Observability, Incident Management, Core Operations, and AI-enabled automation. We partner across BizTech to scale service quality, efficiency, and resilience.

The Difference You Will Make:

As an Operations Engineer, you'll apply AI at the forefront of BizTech's operational health: using LLM-powered triage and intelligent automation to resolve tickets, speed up incident response, and build self-healing observability that catches problems before they escape. AI fluency is core to this role, not an add-on. You'll prototype agentic workflows, embed AI into runbooks and diagnostics, and continuously look for repetitive work automation can take over. Success looks like a shrinking backlog of recurring ticket categories through AI-assisted automation, faster MTTR powered by intelligent alerting and root-cause suggestions, and dashboards/reporting enhanced with AI-driven insights that give stakeholders clear, trustworthy visibility into service health and data quality.

A Typical Day:

• Manage the ticket queue prioritizing and resolving requests while identifying recurring categories to automate or deflect
• Participate in a rotating on-call and incident response schedule, including weekends, troubleshooting and documenting issues in real time
• Build and maintain monitoring dashboards (Tableau, Superset, Grafana) that track service health, availability, and data quality, flagging gaps as they emerge
• Use AI-assisted tools (e.g., Claude, Copilot) to speed up triage, root-cause analysis, scripting, and documentation — while knowing when a problem needs hands-on judgment instead
• Partner with global stakeholder teams to drive issues to resolution

Your Expertise:

• 3+ years of experience with observability and metrics tooling (e.g., Prometheus, Grafana, Datadog, ElasticSearch)
• 3+ years working with data querying and pipelines (e.g., SQL, Airflow, Trino, SQS)
• Working knowledge of network fundamentals and hardware (e.g., Cisco, Palo Alto)
• Experience with Infrastructure as Code
• Hands-on experience with CI/CD and automation tooling (e.g., Jenkins, ArgoCD, GitHub Actions) across AWS, GCP, or Oracle Cloud
• Comfort working in ticket/workflow-driven environments using Jira and Confluence
• Experience supporting enterprise SaaS tools (e.g., Salesforce, Workday) and SSO/identity integration (e.g., Okta) is a plus

Your Location

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [e-mail] . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$136,000 — $160,000 USD

Reasonable Accommodations:

We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.