Remote AI-Driven Customer Support Specialist

Vantaca; Wilmington, Northern (NC, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote Flexible

401K with Company Match

Unlimited PTO

Medical, Dental, Vision

Job summary

Vantaca seeks a Customer Support Specialist to enhance the customer experience. You will assist owners and operators, resolve inquiries, and guide users through features while logging interactions and contributing to product improvements.

Ideal candidates have a bachelor’s degree or equivalent, strong communication, and problem-solving skills. The role supports a fast-paced team with opportunities for growth and remote-flexible work arrangements.

Qualifications

• Bachelor’s degree or equivalent in software support, IT, accounting, finance, communications or other related fields.
• HOA accounting knowledge and experience with Vantaca preferred.
• Familiarity with Windows-based computer systems; familiarity with iOS and Android platforms.

Responsibilities

• Handle incoming customer inquiries via phone, email, Zendesk, etc.
• Provide basic product information and assistance; log interactions and resolutions.
• Escalate complex issues to higher-tier support when necessary; meet service level agreements.

Skills

Communication skills

Problem solving

Teamwork

Fast-paced environment

Customer service

Education

Bachelor’s degree or equivalent in relevant field

Tools

Windows

iOS/Android

Job description

Vantaca seeks a Customer Support Specialist to enhance the customer experience. You will assist owners and operators, resolve inquiries, and guide users through features while logging interactions and contributing to product improvements.

Ideal candidates have a bachelor’s degree or equivalent, strong communication, and problem-solving skills. The role supports a fast-paced team with opportunities for growth and remote-flexible work arrangements.