AI-Driven Customer Success Manager for Adoption & ROI

Relativity; Alabama; Hybride; USD 67 000 - 101 000; Plein temps

Résumé du poste

Relativity seeks a Customer Success Manager to own outcomes for RelativityOne subscription accounts at scale, driving adoption, transformation, and renewal ROI. The role focuses on KPI impact, operational discipline, and translating data signals into strategic action.

You will partner with Sales, Adoption Services, and cross-functional teams to deliver onboarding, ROI narratives, and targeted engagements that demonstrate value and support long-term customer success.

Qualifications

• 2–4 years in Customer Success, Consulting, Account Management, or a scaled customer-facing role in SaaS/tech.
• Demonstrated data fluency: interpret adoption signals, utilization trends, and health scores.
• Strong written communication and AI-assisted outreach with audience adaptation.

Responsabilités

• Monitor adoption continuously; translate signals into outreach and intervention.
• Partner with Sales and Adoption Services to design adoption engagements.
• Run discovery conversations and presentations; connect customer needs to offerings and guide to value.
• Deliver customized onboarding presentations with cross-team collaboration.
• Build an ROI narrative for each account and document Verified Outcomes.
• Monitor health score; surface risks and manage remediation within timelines.
• Use AI tools to draft communications, build templates, analyze adoption patterns.

Connaissances

Account Management

Active Listening

Communication

Customer Relationships

Customer Success

Empathy

Relationship Management

Retention Strategies

Sales

Training Delivery

Outils

Gainsight

Salesforce

Description du poste

Relativity seeks a Customer Success Manager to own outcomes for RelativityOne subscription accounts at scale, driving adoption, transformation, and renewal ROI. The role focuses on KPI impact, operational discipline, and translating data signals into strategic action.

You will partner with Sales, Adoption Services, and cross-functional teams to deliver onboarding, ROI narratives, and targeted engagements that demonstrate value and support long-term customer success.