Remote AI-Driven Customer Success Manager for ROI Growth

Relativity; Kentucky; Hybrid; USD 67.000 - 101.000; Vollzeit

Zusammenfassung

Relativity is seeking a Customer Success Manager to own outcomes for RelativityOne subscription accounts and drive adoption, transformation, and renewal ROI at scale. You will translate data signals into strategic action and craft ROI narratives for each portfolio.

Collaborating with Sales and Adoption Services, you will lead discovery, onboarding, and tailored sessions, while maintaining Gainsight hygiene and surfacing risks.

Qualifikationen

• 2–4 years in Customer Success, Consulting, Account Management, or a scaled customer-facing role in a SaaS or technology environment.
• Demonstrated data fluency: interpret adoption signals, utilization trends, and health scores and translate them into prioritized action.
• Strong written communication: craft clear outreach using AI-powered templates with audience adaptation.
• Outcome-driven and able to deliver value through targeted, time-boxed engagements.
• Operational discipline: Gainsight execution, urgency in next steps, proactive risk surfacing.
• AI fluency: using generative AI tools to accelerate work quality and scale impact.

Aufgaben

• Drive Adoption and Value Realization through monitoring adoption signals and ROI narratives.
• Manage Health, Risk, and Operational Discipline with Gainsight hygiene and proactive interventions.
• Drive Scaled Impact with AI-enabled tactics, templates, and playbooks across the portfolio.

Kenntnisse

Account Management

Active Listening

Communication

Customer Relationships

Customer Success

Empathy

Relationship Management

Retention Strategies

Sales

Training Delivery

Tools

Gainsight

Salesforce

Jobbeschreibung

Relativity is seeking a Customer Success Manager to own outcomes for RelativityOne subscription accounts and drive adoption, transformation, and renewal ROI at scale. You will translate data signals into strategic action and craft ROI narratives for each portfolio.

Collaborating with Sales and Adoption Services, you will lead discovery, onboarding, and tailored sessions, while maintaining Gainsight hygiene and surfacing risks.