Remote Customer Success Manager — AI-Driven Adoption & ROI

Relativity; Virginia; Hybrid; USD 67.000 - 101.000; Vollzeit

Zusammenfassung

Relativity, a leader in legal tech, seeks a Customer Success Manager to own a portfolio of RelativityOne subscriptions. You’ll drive adoption, measure ROI, and ensure renewals with documented outcomes across scale accounts.

You’ll partner with Sales, Adoption Services, and cross‑functional teams to design engagements, deliver onboarding, and build compelling ROI narratives using AI tools to scale value.

Qualifikationen

• 2–4 years in Customer Success, Consulting, Account Management, or a scaled customer-facing role in a SaaS or technology environment.
• Demonstrated data fluency: ability to interpret adoption signals, utilization trends, and health scores and translate them into prioritized action.
• Strong written communication: able to craft clear, purposeful outreach that starts with AI-powered templates but reflects thoughtful audience adaptation.

Aufgaben

• Monitor adoption continuously and translate signals into outreach and intervention.
• Partner with Sales and Adoption Services to design adoption engagements and run discovery conversations.
• Deliver onboarding presentations and tailor advanced sessions to customer needs; build ROI narratives with documented outcomes.
• Monitor health score, surface risks, and maintain Gainsight hygiene with timely interventions.

Kenntnisse

Account Management

Active Listening

Communication

Customer Relationships

Customer Success

Empathy

Relationship Management

Retention Strategies

Sales

Training Delivery

Tools

Gainsight

Salesforce

Jobbeschreibung

Relativity, a leader in legal tech, seeks a Customer Success Manager to own a portfolio of RelativityOne subscriptions. You’ll drive adoption, measure ROI, and ensure renewals with documented outcomes across scale accounts.

You’ll partner with Sales, Adoption Services, and cross‑functional teams to design engagements, deliver onboarding, and build compelling ROI narratives using AI tools to scale value.