Customer Success Manager, Mid-Market

Juniper Square

Raleigh (NC)

Hybrid

USD 86,000 - 105,000

Full time

14 days+

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Benefits offered by this job

Health, dental, and vision care

Life insurance

Mental wellness coverage

Flex Time Off

Paid family leave

Retirement saving plans

Annual professional development stipend

Job summary

Juniper Square is seeking a Customer Success Manager in Raleigh, North Carolina, to oversee a portfolio of customer accounts, ensuring satisfaction and product adoption. You will work closely with customers, utilizing relationship management and project management skills to help them effectively use our platform.

The ideal candidate will have 5+ years of experience in customer success, excellent communication skills, and a passion for customer advocacy. The compensation range is $86,000 - $105,000 USD, with benefits including health coverage and retirement plans.

Qualifications

5+ years of professional experience and 3+ years in a customer success management role.
Experience in client communication and leading meetings with executives.
Demonstrated ability to thrive in a dynamic work environment.

Responsibilities

Manage a portfolio of 60-75 customer accounts.
Support implementation, onboarding, product adoption, and renewals.
Collaborate with product teams to enhance offerings based on customer feedback.

Skills

Customer relationship management

Project management

Communication skills

AI tools utilization

Education

Bachelor's degree or equivalent experience

Tools

AI tools implementation

Job description

Overview

About Juniper Square Private markets are one of the largest, most complex, and most underserved corners of global finance. Our mission is to unlock their full potential. We’re the Operations Partner trusted by 2,300+ GPs, unifying technology, data, and fund administration services into a single platform that helps GPs move faster, make better decisions, and scale with precision. With $300B+ under administration and 700,000+ LPs on platform, we’ve built the scale to match our ambition. And with JunieAI, our purpose-built AI platform, we’re reimagining how private markets operate, embedding intelligence across every workflow. Founder-led since 2014, backed by $350M+ in funding, and now 1,000+ employees strong, we’re building a company designed to shape the future of private markets for decades to come.

Our culture is built for people who want to do ambitious, meaningful work alongside exceptionally talented teammates. We think like owners, move with urgency, and take pride in solving hard problems that truly matter to our customers and the future of private markets. We believe the best ideas come from open debate, deep collaboration, and diverse perspectives, which is why we believe transparency is the default and feedback makes us stronger. If you’re energized by high standards, rapid growth, and the opportunity to help define a category at a pivotal moment, come join us!

Note: This role may include a fully remote option or work in one of our offices. We invest in digital-first operations and support collaboration across multiple locations. Specific arrangements vary by role and location.

About Your Role

Juniper Square’s Customer Success organization is responsible for onboarding customers, driving usage and adoption of the product, and ensuring customer satisfaction. This is a great opportunity to use relationship management and project management skills to support customers who are transforming the way they do business by using Juniper Square. You will enjoy this role if you enjoy being a product and industry expert to help customers achieve their goals while advocating internally to ensure Juniper Square’s products continue to exceed expectations.

What You’ll Do

Manage a portfolio of 60-75 existing customer accounts
Work with end-users of the product on implementation, onboarding, product adoption, and renewals
Review customer metrics for product adoption, client satisfaction, and customer goals
Develop advanced knowledge of the customer, product, and industry
Contribute to internal projects that improve operational infrastructure
Work with product and engineering teams to create new product features that reflect the voice of our customers
Use AI tools (e.g., Claude) as part of your core CSM workflow to improve efficiency and customer readiness
Look for ways to apply AI across your book and your own workflow, and share what works so the wider team benefits

Qualifications

5+ years of professional experience and 3+ years in a relevant customer success management role
Experience communicating with clients in written and verbal form
Experience leading client-facing meetings and presentations with multiple attendees of various levels, including executives
Passion for contributing to the customer's success with a product or service
Demonstrates competence in prioritization of time, resources, tasks, and people in order to meet deadlines and goals
Demonstrated experience quickly learning advanced technical subject matter and curiosity to grow in knowledge
Consistent, thoughtful use of AI across core CSM deliverables with context and measurable impact
Thrives in a changing and evolving work environment
Bachelor's degree or equivalent years of professional experience

Preferred

Experience producing AI-powered work others reuse or run AI-enabled improvements with measurable outcomes

At Juniper Square, we believe building a diverse workforce and an inclusive culture makes us a better company. If you think this job sounds like a fit, we encourage you to apply even if you don’t meet all the qualifications.

Compensation

Compensation for this position includes a base salary, bonus, and a variety of benefits. The U.S. base salary range for this role is $86,000 - $105,000 USD. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.

Benefits Include