Remote AI-Driven Customer Intelligence Strategist

Genex Services, LLC; Northern (KY); Hybrid; USD 80,000 - 115,000; Full time

Benefits offered by this job

Health benefits

Job summary

Enlyte is seeking a Customer Intelligence Strategy Analyst to lead the evolution of customer intelligence with AI-driven insights across the post-sale lifecycle. You will own governance of data ingestion, customer health modeling, churn prediction, KPI tracking, and the delivery of actionable guidance to customer success, sales, executives, and operations.

You will partner with Enterprise Business Technology to unify data across Salesforce, CX platforms, and feedback tools, creating a single

Qualifications

• 5+ years in customer analysis or related field.
• Strong analytical and synthesis skills with qualitative data.
• Understanding of customer success and post-sale lifecycle.
• Advanced Salesforce reporting and governance expertise.
• Experience with AI, predictive analytics, or automation in sales/customer success.

Responsibilities

• Lead development of predictive retention and churn-risk models leveraging behavioral and engagement analytics.
• Execute the roadmap for AI-enabled customer intelligence including generative AI and ML.
• Own customer-intelligence data within Salesforce and related systems ensuring governance and scalability.
• Partner with Enterprise Business Technology to unify customer data across Salesforce, CX platforms, and feedback tools.
• Establish analytics frameworks for customer health scoring and AI-assisted workflows.
• Own revenue-retention analytics including predictive churn indicators and risk modeling.
• Develop analytics connecting customer behavior, product usage, renewal performance and operational metrics.
• Synthesize customer intelligence into narratives with measurable business impact.
• Support Salesforce workflows with Client Services leadership to improve visibility into engagement.

Skills

Predictive analytics

Churn modeling

Salesforce

AI governance

Data storytelling

Stakeholder management

Education

Bachelor's degree

Job description

Enlyte is seeking a Customer Intelligence Strategy Analyst to lead the evolution of customer intelligence with AI-driven insights across the post-sale lifecycle. You will own governance of data ingestion, customer health modeling, churn prediction, KPI tracking, and the delivery of actionable guidance to customer success, sales, executives, and operations.

You will partner with Enterprise Business Technology to unify data across Salesforce, CX platforms, and feedback tools, creating a single