AI-Driven Mid-Market Account Manager (Remote NA)

Time Doctor; New York (NY); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Time Doctor is hiring an Account Manager to own a mid-market book across North America. You will manage 50–80 accounts with $2,500–$5,000 monthly revenue, acting as the primary contact and ensuring retention and expansion.

You will run a defined playbook with an AI-first approach, collaborating with Sales, Solutions, and Product to maximize value and efficiency. This is a fully remote role in a bootstrap, profitable company.

Qualifications

• Several years in account management or customer success for B2B SaaS, owning revenue outcomes for mid-market customers.
• Measurable track record of improving retention and growing accounts.
• Experience managing a sizeable book and driving proactive expansions.

Responsibilities

• Retain across your book; drive expansion with Sales.
• Execute the account management playbook with planning and reviews.
• Manage senior stakeholder relationships and renewal-risk conversations.
• Onboard new customers with Solutions; ensure time-to-value.
• Monitor account health, contracts, product adoption, and sentiment.
• Provide voice of the customer to Product, Support, and Engineering.

Skills

Account management

Customer success

Retention

Upsell

Tools

HubSpot

ChartMogul

Asana

Jira

Job description

Time Doctor is hiring an Account Manager to own a mid-market book across North America. You will manage 50–80 accounts with $2,500–$5,000 monthly revenue, acting as the primary contact and ensuring retention and expansion.

You will run a defined playbook with an AI-first approach, collaborating with Sales, Solutions, and Product to maximize value and efficiency. This is a fully remote role in a bootstrap, profitable company.