Remote AI Account Manager | Equity & Growth

RiseMe; United States; Remote; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Equity

Job summary

RiseMe is seeking an Account Manager to ensure a positive customer experience across the lifecycle. You will onboard, train, and enable customers, acting as the primary contact to drive adoption, ROI, and renewal success.

With 8+ years in customer-facing roles, you will own relationships, advocate for customers, and coordinate with product/engineering to improve the platform. This remote US role includes equity and healthcare benefits.

Qualifications

• 8+ years of experience in customer success, account management, or related roles with a Bachelor's degree in computer science, business, marketing, communications, or a related field.
• Proficiency in CRM tools such as Salesforce, Atlassian Suite, Product Board or others.
• Familiarity with SaaS, Conversational and Generative AI is preferred.
• Excellent written and verbal communication skills.
• Strong empathy and ability to understand customer needs.
• Ability to analyze customer data, identify trends, and derive insights.
• Solid project management skills and cross-functional collaboration.
• Technical proficiency with cloud, integrations, APIs, and automation tools.
• Comfort resolving complex escalations and driving customer success initiatives.

Responsibilities

• Provide onboarding, training, and enablement resources for customers.
• Serve as main point of contact, manage end-to-end lifecycle from onboarding to renewal.
• Foster satisfaction and advocate for customer needs internally.
• Maintain deep product knowledge of conversational and generative AI platform.
• Deliver training and educational resources to maximize product value.
• Track value realization, report ROI, and manage business case docs.
• Monitor health scores and intervene on at-risk accounts.
• Capture customer feedback and relay insights to Product/Engineering.
• Identify opportunities for upsell/cross-sell and renewals.
• Lead Quarterly Business Reviews with performance data and roadmap alignment.
• Collaborate with sales, marketing, product, and support teams.

Skills

CRM & account management

Customer success

Communication skills

Data analysis

Project management

Empathy

Education

Bachelor's degree in computer science, business, marketing, communications, or related field

Tools

Salesforce

Atlassian Suite

Product Board

Job description

RiseMe is seeking an Account Manager to ensure a positive customer experience across the lifecycle. You will onboard, train, and enable customers, acting as the primary contact to drive adoption, ROI, and renewal success.

With 8+ years in customer-facing roles, you will own relationships, advocate for customers, and coordinate with product/engineering to improve the platform. This remote US role includes equity and healthcare benefits.