Remote AI CX Transformation Leader

Samsara; Northern (KY); Hybrid; USD 107,000 - 162,000; Full time

Benefits offered by this job

Remote‑friendly

Professional development stipend

Health and parental leave

Job summary

Samsara is seeking a Customer Experience Strategy professional to lead an AI-driven transformation of our end-to-end customer journey. You will collaborate with cross-functional leaders to design and deploy AI-powered VoC programs and workflows.

You will prototype quickly with incomplete requirements, working with engineering to scale prototypes into production-grade solutions that enhance productivity and ROI. This role offers a flexible remote model and quarterly travel to customer sites.

Qualifications

• 5+ years in operations, business analysis, process improvement, product operations, or a similar hybrid builder/operator role.
• Demonstrated hands-on experience building with AI tools — not just using them.
• Strong workflow/process analysis skills — able to spot the highest-leverage automation opportunities.
• Comfortable prototyping fast with incomplete requirements, then iterating from real feedback.
• Able to translate a business problem into a buildable AI use case and write clear requirements for engineering.

Responsibilities

• Build a world-class customer listening infrastructure and lead Voice of Customer programs using AI for real-time insights.
• Partner with Support, Customer Success, and Sales to surface AI opportunities and automate workflows.
• Rapidly prototype AI-powered solutions using LLMs, prompts, agent frameworks, and low-code platforms.
• Collaborate with Engineering to translate prototypes into production-grade builds with clear data requirements.
• Stay current on AI trends and best practices to maintain market leadership in customer experience programs.
• Champion Samsara’s cultural principles across the organization.

Skills

AI tools experience

Workflow analysis

Prototype fast

Stakeholder management

Travel willingness

Python scripting

API integrations

Data governance awareness

Tools

LangChain

CrewAI

Zapier

Make

Retool

Job description

Samsara is seeking a Customer Experience Strategy professional to lead an AI-driven transformation of our end-to-end customer journey. You will collaborate with cross-functional leaders to design and deploy AI-powered VoC programs and workflows.

You will prototype quickly with incomplete requirements, working with engineering to scale prototypes into production-grade solutions that enhance productivity and ROI. This role offers a flexible remote model and quarterly travel to customer sites.