Remote AI Customer Support Specialist (Contract)

UMAI Consultancy; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

ElevenLabs is seeking a remote Technical Customer Support professional to rapidly resolve tickets, troubleshoot API and browser issues, and improve self-serve content. You will work with an international, startup-style team to maintain high-quality user experiences across our AI audio platforms.

Ideal candidates have 2-3 years in SaaS support, a proactive, self-directed approach, and a strong interest in AI technology.

Qualifications

• 2-3 years experience in technical customer support in SaaS or high-growth tech
• Experience supporting startups with international teams in a remote setting
• Ability to troubleshoot APIs or browser errors
• Detail-oriented mindset with focus on quality work
• Autonomous and execution-focused mindset

Responsibilities

• Rapidly respond to and resolve customer support tickets with empathy and clarity
• Troubleshoot technical issues, including API or browser-related problems, and provide user-friendly solutions
• Contribute to documentation and help-center articles to keep users informed
• Moderate user-generated content and ensure community guidelines are upheld

Skills

Technical customer support

API troubleshooting

Remote work

Attention to detail

Autonomy

Job description

ElevenLabs is seeking a remote Technical Customer Support professional to rapidly resolve tickets, troubleshoot API and browser issues, and improve self-serve content. You will work with an international, startup-style team to maintain high-quality user experiences across our AI audio platforms.

Ideal candidates have 2-3 years in SaaS support, a proactive, self-directed approach, and a strong interest in AI technology.