Remote Technical Support Engineer — API & AI Integrations

Valor Capital Group; New York (NY); A distancia; USD 60.000 - 90.000; A tiempo parcial

Descripción de la vacante

ElevenLabs, a global AI audio company, is seeking a Technical Customer Support Specialist (Contract, Remote). You'll be on the front lines with enterprise and B2B customers, helping them get the most out of ElevenLabs API and ElevenAgents platform.

You’ll diagnose complex issues, communicate clearly, and drive product improvements. We value autonomy, technical curiosity, and the ability to work effectively in an international, remote team.

Formación

• 2–3 years in technical customer support at a SaaS or high-growth tech company, with B2B or enterprise experience.
• Familiarity with LLMs, AI agents, and/or telephony systems (e.g. Twilio, SIP, WebSockets) — either through support work or building things yourself.
• Solid understanding of APIs and how developers integrate them; comfortable reading and troubleshooting code, especially Python or JavaScript.
• A genuine interest in implementing and experimenting with AI solutions — not just supporting them from the outside.
• Experience working autonomously in a fast-moving, international, remote team.

Responsabilidades

• Own enterprise support end-to-end — diagnose complex issues quickly, communicate clearly, and follow through until resolved.
• Provide high-quality technical support in English.
• Become a deep expert in ElevenAgents and how our customers use it to orchestrate LLMs, telephony, and other AI integrations.
• Identify patterns across support tickets and surface product gaps to engineering and product teams.
• Build and maintain documentation that actually helps — clear, accurate, and kept up to date.
• Act as a trusted technical partner for enterprise customers throughout their journey with ElevenLabs.

Conocimientos

Technical support

SaaS

APIs

Python

JavaScript

Remote work

Enterprise experience

Herramientas

Twilio

SIP

WebSockets

Descripción del empleo

ElevenLabs, a global AI audio company, is seeking a Technical Customer Support Specialist (Contract, Remote). You'll be on the front lines with enterprise and B2B customers, helping them get the most out of ElevenLabs API and ElevenAgents platform.

You’ll diagnose complex issues, communicate clearly, and drive product improvements. We value autonomy, technical curiosity, and the ability to work effectively in an international, remote team.