Remote AI Support Specialist (Contract)

Aiworkexpert; Connecticut; Hybrid; USD 41,000 - 47,000; Full time

Job summary

micro1 is seeking an AI Customer Support Specialist to assist on an AI-powered platform, handling customer-reported technical issues with clear, professional communication.

You will investigate, reproduce, and document issues, create and maintain knowledge base entries for recurring problems, and ensure timely resolutions as a remote contractor earning $30–$34 per hour with onboarding via micro1.

Qualifications

• Experience delivering customer support in tech or SaaS environments.
• Ability to investigate and isolate technical issues and reproduce user-reported problems.
• Strong documentation skills and meticulousness in recording steps and findings.

Responsibilities

• Respond promptly and professionally to customer-reported technical issues on the AI platform.
• Investigate, reproduce, and document problems for internal review.
• Create and maintain documentation for recurring issues in the knowledge base.

Skills

Customer service

Troubleshooting

Attention to detail

Organization

Investigate problems

Reproduce issues

Job description

micro1 is seeking an AI Customer Support Specialist to assist on an AI-powered platform, handling customer-reported technical issues with clear, professional communication.

You will investigate, reproduce, and document issues, create and maintain knowledge base entries for recurring problems, and ensure timely resolutions as a remote contractor earning $30–$34 per hour with onboarding via micro1.