Remote AI SaaS Support Specialist

ElevenLabs; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

ElevenLabs is seeking a technically proficient support specialist for a fully remote contracting role. You will handle rapid ticket resolution, assist users with API and browser issues, and help maintain helpful documentation and a respectful community.

Ideal candidates have 2–3 years in SaaS customer support, experience collaborating with international teams, and a proactive, autonomous work style aligned with an AI-first company.

Qualifications

• 2–3 years in technical customer support in SaaS.
• Experience with remote teams and international collaboration.
• Troubleshoot APIs and browser errors.

Responsibilities

• Rapid Response: resolve support tickets with empathy.
• Creative Problem-Solving: troubleshoot issues with tech.
• Keep documentation and help center articles up to date and accessible.
• Moderate content and ensure a safe community.

Skills

Technical customer support

APIs troubleshooting

Remote collaboration

Job description

ElevenLabs is seeking a technically proficient support specialist for a fully remote contracting role. You will handle rapid ticket resolution, assist users with API and browser issues, and help maintain helpful documentation and a respectful community.

Ideal candidates have 2–3 years in SaaS customer support, experience collaborating with international teams, and a proactive, autonomous work style aligned with an AI-first company.