Remote AI & Cloud Success Engineering Manager
DigitalOcean
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Benefits offered by this job
Job summary
DigitalOcean is looking for a Manager, Customer Success Engineering (AI & Cloud Support) to lead a team dedicated to delivering exceptional support experiences. This role will focus on operational excellence while developing strong technical expertise.
The ideal candidate will have a profound understanding of cloud and AI technologies, along with proven leadership skills. Key responsibilities include managing support operations, enhancing customer satisfaction, and fostering a culture of continuous learning.
Join DigitalOcean to innovate and influence the future of cloud services!
Qualifications
- 5+ years in Technical Support or Customer Success.
- 2+ years in people management roles.
- Deep understanding of AI/ML and cloud infrastructure.
Responsibilities
- Lead a high-performing team of Customer Success Engineers.
- Manage key support metrics and customer experiences.
- Collaborate with Product and Engineering teams to improve customer outcomes.
Skills
Education
Tools
Job description
DigitalOcean is looking for a Manager, Customer Success Engineering (AI & Cloud Support) to lead a team dedicated to delivering exceptional support experiences. This role will focus on operational excellence while developing strong technical expertise.
The ideal candidate will have a profound understanding of cloud and AI technologies, along with proven leadership skills. Key responsibilities include managing support operations, enhancing customer satisfaction, and fostering a culture of continuous learning.
Join DigitalOcean to innovate and influence the future of cloud services!
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