Remote AI Agent Engineer — Build Enterprise CX Bots

JobDiva, Inc.; Massachusetts; Remote; USD 110,000 - 117,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401k with Match

HSA/FSAs

Paid Time Off

Job summary

NTT DATA Services is seeking an AI Agent Engineer for a remote role in the United States. You will design, build, and deploy enterprise-grade AI agents to support high-volume customer interactions across contact centers and digital CX environments.

Responsibilities include translating business requirements into robust AI solutions, building end-to-end agent systems, and testing across diverse scenarios. This role emphasizes collaboration with CX, product, and client stakeholders and adherence to

Qualifications

• 3+ years of hands-on software engineering experience building production-grade systems.
• Experience in senior-level engineering roles, with the ability to work independently across the full development lifecycle.
• Strong communication skills, including the ability to tailor technical concepts for non-technical and executive audiences.
• Bachelor's degree in Computer Science or a related field, or equivalent professional experience.
• Experience working in or with customer-facing products, ideally within contact centers, CX platforms, or enterprise SaaS.

Responsibilities

• Design, build, and deploy enterprise-grade AI agents for high-volume customer interactions.
• Work with CX, product, and client stakeholders to translate requirements into AI solutions.
• Build AI agents including conversation flows, knowledge retrieval, APIs, and backend/frontend components.
• Test agent behavior across real-world scenarios, edge cases, and failure modes.
• Contribute to best practices in agent architecture, prompts, testing, deployment, and versioning.
• Collaborate with stakeholders to ensure agents meet functional and experiential requirements.

Skills

React

TypeScript

API integration

Git

LLMs

Prompt engineering

Code-first workflows

Terminal/CLI

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

Git

CI/CD tooling

API authentication

Job description

NTT DATA Services is seeking an AI Agent Engineer for a remote role in the United States. You will design, build, and deploy enterprise-grade AI agents to support high-volume customer interactions across contact centers and digital CX environments.

Responsibilities include translating business requirements into robust AI solutions, building end-to-end agent systems, and testing across diverse scenarios. This role emphasizes collaboration with CX, product, and client stakeholders and adherence to