Senior AI Agent Engineer - Remote CX Automation

NTT DATA North America; Massachusetts; On-site; USD 110,000 - 117,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401k

Job summary

NTT DATA Services is seeking an AI Agent Engineer to join our team remotely. You will design, build, and deploy enterprise-grade AI agents that support high-volume customer interactions across contact centers and digital CX environments.

Collaborate with CX, product, and client stakeholders to translate requirements into robust agent solutions, build from the ground up with conversation flows, knowledge retrieval, API integrations, and end-to-end testing.

Qualifications

• 3+ years of hands-on software engineering experience building and shipping production-grade systems.
• Senior-level engineering experience with ability to work independently across the full development lifecycle.
• Ability to tailor technical concepts for non-technical and executive audiences.
• Bachelor's degree in CS or related field, or equivalent professional experience.
• Experience with customer-facing products in contact centers, CX platforms, or enterprise SaaS.

Responsibilities

• Design, build, and deploy enterprise-grade AI agents for high-volume customer interactions.
• Collaborate with CX, product, and client stakeholders to translate requirements into robust AI agent solutions.
• Build agents from the ground up, including conversation flows, knowledge retrieval, API integrations, and backend/frontend components.
• Test and validate agent behavior across real-world scenarios, including edge cases and failure modes.
• Contribute to best practices around agent architecture, prompt design, testing, deployment, and versioning.

Skills

React

TypeScript

API integration

Git

CLI

LLMs

Prompt engineering

Code-first workflows

Education

Bachelor's degree in Computer Science

Tools

Git

CI/CD

Job description

NTT DATA Services is seeking an AI Agent Engineer to join our team remotely. You will design, build, and deploy enterprise-grade AI agents that support high-volume customer interactions across contact centers and digital CX environments.

Collaborate with CX, product, and client stakeholders to translate requirements into robust agent solutions, build from the ground up with conversation flows, knowledge retrieval, API integrations, and end-to-end testing.