Remote Agency Operations & Projects Leader

THINKINK; Massachusetts; On-site; USD 90,000 - 120,000; Full time

Job summary

THINKINK is a specialist B2B communications agency seeking an experienced Agency Operations & Projects Manager to lead operations, workflow planning and resource management. This remote role coordinates cross-functional teams, maintains project governance and supports client delivery across multiple accounts.

You will work closely with leadership and account teams to improve visibility, accountability and efficiency, ensuring projects stay on time and within budgets while expanding operational

Qualifications

• 10 years of experience in agency operations, project management or delivery management within a PR, communications, advertising or creative services agency
• Strong understanding of agency workflows, client delivery operations and resource management
• Experience managing multiple concurrent projects across cross-functional teams
• Experience building project estimates, managing scopes of work and overseeing operational budgets within an agency environment
• Experience working with agency project management systems such as Workamajig, Workbook, Function Point or similar platforms
• Strong organizational, communication and problem-solving skills
• Ability to operate in fast-moving agency environments with shifting priorities and deadlines
• Strong attention to detail and follow-through
• Comfortable working across multiple stakeholders and teams simultaneously, as well as directly with clients

Responsibilities

• Build and manage project plans, timelines and workflows across multiple client accounts and internal initiatives Create and issue internal project assignments, ensuring teams have clear deliverables, timelines, ownership and priorities Coordinate project timelines, deliverables and dependencies across teams Monitor project progress and identify delivery risks, bottlenecks or operational gaps Help ensure client work is delivered against agreed SOWs, timelines and priorities
• Support account teams with operational planning and project coordination across complex workstreams
• Escalate timeline, resource or delivery risks proactively and work with leadership to resolve operational blockers before they impact client delivery
• Maintain accountability across teams by tracking deliverables, following up on deadlines and helping ensure work progresses according to plan
• Maintain and optimize the agency’s project management system, templates and operational workflows
• Build project estimates, scopes of work (SOWs), timelines and operational plans in partnership with leadership and account teams during the sales and onboarding processes
• Plan and track team utilization, workload allocation and operational capacity across accounts
• Work with leadership to improve resource planning, client project budgets, workflow management and delivery oversight
• Track project profitability, utilization, burn rates and budget performance across accounts and client programs
• Manage project reconciliations, budget tracking and operational reporting tied to scopes of work and resource allocation
• Maintain visibility into project status, workload distribution and operational performance across the agency
• Develop regular operational reporting across utilization, project status, delivery timelines and account profitability to support leadership decision-making
• Identify inefficiencies and recommend process improvements that improve execution, accountability and scalability
• Own operational reporting tied to delivery performance, utilization, project profitability, budgets and resource allocation
• Help standardize operational workflows, reporting structures and best practices across teams
• Develop and maintain operational documentation, templates, guides and internal process materials
• Support onboarding and training around agency systems, workflows and operational processes
• Ensure operational materials and workflows remain current as the agency grows
• Work across PR, content, creative, digital, social and research functions to support operational alignment
• Coordinate with account managers and leadership to help resolve operational challenges and delivery issues
• Participate in internal planning and workflow discussions tied to client delivery and operational improvements

Skills

Project management

Cross-functional coordination

Resource management

Budget tracking

Communication

Problem-solving

Attention to detail

Stakeholder management

Tools

Workamajig

Workbook

Function Point

Job description

THINKINK is a specialist B2B communications agency seeking an experienced Agency Operations & Projects Manager to lead operations, workflow planning and resource management. This remote role coordinates cross-functional teams, maintains project governance and supports client delivery across multiple accounts.

You will work closely with leadership and account teams to improve visibility, accountability and efficiency, ensuring projects stay on time and within budgets while expanding operational