Remote Agency Activation Specialist

Porch Group; Stati Uniti; Remoto; USD 9700 - 12.000; Tempo pieno

Descrizione del lavoro

The Porch Group is seeking an Agency Activation Coordinator to re-engage dormant and low-producing agents across National Accounts in HOA/Porch’s book. This high-volume outbound role focuses on persistence, scripting, and data-driven outreach to drive activation.

You will conduct agent webinars, manage CRM activity, and collaborate with Agency Relationship Managers to optimize product adoption and policy writing.

Competenze

• High school diploma or equivalent; an associate or bachelor’s degree is a plus.
• P&C insurance license is preferred but not required
• 1+ years in high-volume outbound calling, telesales, or similar dial-heavy environments
• Demonstrated resilience with high call volumes and objections handling
• Strong English communication skills; able to build quick rapport over the phone
• Familiar with CRM/dialer tools and logging activity in real time

Mansioni

• Place a high volume of daily outbound calls to dormant and low-producing agents, following defined targets.
• Identify and prioritize dormant agents based on production history and reactivation potential.
• Re-introduce agents to Porch’s products, incentives, campaigns, and support resources.
• Uncover reasons for drop-off or stagnation and document findings for follow-up.
• Execute structured outreach cadences and adapt tone to each agent.
• Lead agent webinars for large groups with follow-up calls to attendees.
• Log every call attempt, outcome, and response in the CRM/dialer.
• Meet or exceed KPIs for call volume, contact rate, and reactivations.
• Escalate agents with renewed momentum to the appropriate manager.
• Log feedback on objections/trends to refine reactivation strategy.

Conoscenze

High school diploma or equivalent

Strong verbal English

CRM/dialer software

High-volume outbound calling

Formazione

Associate or bachelor’s degree a plus

Strumenti

CRM/dialer software

Call-center software

Descrizione del lavoro

The Porch Group is seeking an Agency Activation Coordinator to re-engage dormant and low-producing agents across National Accounts in HOA/Porch’s book. This high-volume outbound role focuses on persistence, scripting, and data-driven outreach to drive activation.

You will conduct agent webinars, manage CRM activity, and collaborate with Agency Relationship Managers to optimize product adoption and policy writing.