Agency Activation Coordinator, HOA

Porch Group; United States; Remote; USD 9,700 - 12,000; Full time

Job summary

The Porch Group is seeking an Agency Activation Coordinator to re-engage dormant and low-producing agents across National Accounts in HOA/Porch’s book. This high-volume outbound role focuses on persistence, scripting, and data-driven outreach to drive activation.

You will conduct agent webinars, manage CRM activity, and collaborate with Agency Relationship Managers to optimize product adoption and policy writing.

Qualifications

• High school diploma or equivalent; an associate or bachelor’s degree is a plus.
• P&C insurance license is preferred but not required
• 1+ years in high-volume outbound calling, telesales, or similar dial-heavy environments
• Demonstrated resilience with high call volumes and objections handling
• Strong English communication skills; able to build quick rapport over the phone
• Familiar with CRM/dialer tools and logging activity in real time

Responsibilities

• Place a high volume of daily outbound calls to dormant and low-producing agents, following defined targets.
• Identify and prioritize dormant agents based on production history and reactivation potential.
• Re-introduce agents to Porch’s products, incentives, campaigns, and support resources.
• Uncover reasons for drop-off or stagnation and document findings for follow-up.
• Execute structured outreach cadences and adapt tone to each agent.
• Lead agent webinars for large groups with follow-up calls to attendees.
• Log every call attempt, outcome, and response in the CRM/dialer.
• Meet or exceed KPIs for call volume, contact rate, and reactivations.
• Escalate agents with renewed momentum to the appropriate manager.
• Log feedback on objections/trends to refine reactivation strategy.

Skills

High school diploma or equivalent

Strong verbal English

CRM/dialer software

High-volume outbound calling

Education

Associate or bachelor’s degree a plus

Tools

CRM/dialer software

Call-center software

Job description

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

1. providing the best services for homebuyers
2. led by advantaged underwriting in insurance
3. to protect the whole home.

As a leader in the home services software-as-a-service ("SaaS") space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Job Title: Agency Activation Coordinator

Location: Colombia

Workplace Type: Remote

This role is employed through RemoFirst, Porch Group’s Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group.

Job Summary

The future is bright for the Porch Group, and we’d love you to be a part of it as a Agency Activation Coordinator

The Agency Activation Coordinator is a high-volume, outbound-focused role dedicated to re-engaging dormant and low-producing branches of National Accounts in HOA/Porch’s book of business.

This role sits apart from relationship management functions that focus on high-producing or newly graduated agents — its sole mandate is reawakening activity among agents who have gone quiet or never ramped up. Success depends on volume, persistence, and creative, agent-specific outreach.

What You Will Do As Agency Activation Coordinator

• Place a high volume of daily outbound calls to dormant and low-producing agents, following defined dialing and productivity targets.
• Identify and prioritize dormant and low-producing agents from assigned lists/segments based on prior production history and reactivation potential.
• Re-introduce agents to current products, incentives, campaigns, and support resources that may re-ignite their interest in writing business.
• Uncover the reasons behind an agent’s drop-off or stagnation (e.g., service issues, competing carrier relationships, lack of awareness) and document findings for follow-up or escalation.
• Execute structured, repeatable outreach cadences/scripts while adapting tone and approach to the individual agent.
• Lead agent webinars for large groups covering product updates and announcements, with follow-up calls to attendees to drive activation.
• Log every call attempt, outcome, and agent response accurately and promptly in the CRM/dialer platform.
• Meet or exceed daily/weekly KPIs for call volume, contact rate, and successful reactivations (e.g., first quote or bound policy after outreach).
• Escalate agents who show renewed production momentum to the appropriate Agency Relationship Manager or Agency Development and Success Specialist for deeper relationship management.
• Escalate agents with service, appointment, or compliance issues to the appropriate internal team.
• Provide feedback to leadership on recurring objections, trends, or barriers observed across dormant/low-producing agent segments to help refine reactivation strategy and messaging.

What You Will Bring As A Agency Activation Coordinator

• High school diploma or equivalent required; associate or bachelor’s degree a plus but not required.
• Property and Casualty (P&C) insurance license preferred but not required
• 1+ years of experience in high-volume outbound calling, telesales, collections, or a similar dial-heavy environment; insurance or financial services experience a plus but not required.
• Demonstrated resilience and comfort with high call volumes, overcoming objections and apathy, and repetitive outreach cadences.
• Strong verbal communication skills in English, with the ability to build quick rapport over the phone.
• Comfort using CRM, dialer, or call-center software; ability to accurately log activity in real time.
• Creative, persistent approach to outreach — willing to try multiple angles/channels to re-engage a non-responsive contact.
• Basic understanding of, or willingness to learn, independent-agent insurance distribution and how agents produce business.
• Ability to work assigned shift hours aligned with U.S. business hours.
• Experience working with global and/or US based business teams
• Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload

What You Will Get Supporting Porch Group

Monthly Salary: COP 2,890,000.00 to COP 3,570,000.00