National Account Agency Activation Coordinator

Porch Group; United States; Remote; USD 10,000 - 12,000; Full time

Job summary

Porch Group is seeking a National Account Agency Activation Coordinator based in Colombia and working remotely. The role centers on high-volume outbound calling to dormant agents, reactivating production, and driving activation through structured scripts and webinars.

You will log activities in the CRM, aim to meet daily/weekly KPIs, and escalate cases to the Agency Relationship Manager as needed. Requires resilience, CRM/dialer proficiency, and English communication skills.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree a plus but not required.

Responsibilities

• Place a high volume of daily outbound calls to agents.
• Identify and prioritize dormant agents based on production history.
• Re-introduce agents to products, incentives, campaigns, and support resources.
• Document reasons for agent stagnation for follow-up.
• Execute structured outreach cadences/scripts with adaptable tone.
• Lead agent webinars with follow-up calls to drive activation.
• Log every call attempt, outcome, and response in the CRM.

Skills

Outbound calling

Verbal communication

CRM software

Resilience

English proficiency

Education

High school diploma or equivalent

Associate or bachelor’s degree

Tools

CRM/dialer software

Job description

National Account Agency Activation Coordinator, HOA

Location: CO Remote

Remote Type: Full Remote

Time Type: Full time

Job Description

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

1) providing the best services for homebuyers

2) led by advantaged underwriting in insurance

3) to protect the whole home.

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Job Title: National Account Agency Activation Coordinator

Location: Colombia

Workplace Type: Remote

This role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group.

What You Will Do As National Account Agency Activation Coordinator

• Place a high volume of daily outbound calls to dormant and low-producing agents, following defined dialing and productivity targets.
• Identify and prioritize dormant and low-producing agents from assigned lists/segments based on prior production history and reactivation potential.
• Re-introduce agents to current products, incentives, campaigns, and support resources that may re‑ignite their interest in writing business.
• Uncover the reasons behind an agent's drop-off or stagnation (e.g., service issues, competing carrier relationships, lack of awareness) and document findings for follow-up or escalation.
• Execute structured, repeatable outreach cadences/scripts while adapting tone and approach to the individual agent.
• Lead agent webinars for large groups covering product updates and announcements, with follow-up calls to attendees to drive activation.
• Log every call attempt, outcome, and agent response accurately and promptly in the CRM/dialer platform.
• Meet or exceed daily/weekly KPIs for call volume, contact rate, and successful reactivations (e.g., first quote or bound policy after outreach).
• Escalate agents who show renewed production momentum to the appropriate Agency Relationship Manager or Agency Development and Success Specialist for deeper relationship management.
• Escalate agents with service, appointment, or compliance issues to the appropriate internal team.
• Provide feedback to leadership on recurring objections, trends, or barriers observed across dormant/low-producing agent segments to help refine reactivation strategy and messaging.

What You Will Bring As A National Account Agency Activation Coordinator

• High school diploma or equivalent required; associate or bachelor's degree a plus but not required.
• Property and Casualty (P&C) insurance license preferred but not required
• 1+ years of experience in high-volume outbound calling, telesales, collections, or a similar dial-heavy environment; insurance or financial services experience a plus but not required.
• Demonstrated resilience and comfort with high call volumes, overcoming objections and apathy, and repetitive outreach cadences.
• Strong verbal communication skills in English, with the ability to build quick rapport over the phone.
• Comfort using CRM, dialer, or call-center software; ability to accurately log activity in real time.
• Creative, persistent approach to outreach — willing to try multiple angles/channels to re-engage a non-responsive contact.
• Basic understanding of, or willingness to learn, independent-agent insurance distribution and how agents produce business.
• Ability to work assigned shift hours aligned with U.S. business hours.
• Experience working with global and/or US based business teams
• Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload

What You Will Get Supporting Porch Group

Monthly Salary: COP2,890,000.00 to COP 3,570,000.00