Remote Agency Activation Specialist

Porch Group; United States; Remoto; USD 10.000 - 12.000; Tempo pieno

Descrizione del lavoro

Porch Group is seeking an Agency Activation Coordinator to re-engage dormant and low-producing HOA National Accounts. This remote Colombia-based role focuses on outbound outreach, webinars, and data-driven reactivation strategies.

You will log activity in the CRM, meet targets, and collaborate with U.S.-based teams. The position requires resilience in high-volume calling, strong English communication, and comfort with CRM/dialer tools.

Competenze

• High school diploma or equivalent required; Associate or bachelor's degree a plus but not required.
• P&C insurance license preferred but not required
• 1+ year of experience in high-volume outbound calling or similar dial-heavy environment
• Demonstrated resilience with high call volumes and repetitive outreach
• Strong verbal English communication and ability to build rapport over the phone
• Comfort using CRM or dialer software and logging activity in real time
• Creative, persistent outreach approach across multiple channels
• Ability to work aligned with U.S. business hours and collaborate with global teams

Mansioni

• Place a high volume of daily outbound calls to dormant and low-producing agents.
• Identify and prioritize dormant/low-producing agents based on production history and reactivation potential.
• Re-introduce agents to current products, incentives, campaigns and support resources.
• Document reasons for agent drop-off and escalation needs.
• Execute structured outreach cadences and adapt tone for individuals.
• Lead agent webinars covering product updates with follow-up calls.
• Log every call attempt and outcome in the CRM/dialer platform.
• Meet or exceed daily/weekly KPIs for call volume and reactivations.
• Escalate agents with renewed momentum to Agency Relationship Manager.
• Provide feedback on objections and trends to refine strategy.

Conoscenze

Outbound calling

Telesales

CRM software

English fluency

Call center

Communication

Formazione

High school diploma

Strumenti

CRM/Dialer software

Descrizione del lavoro

Porch Group is seeking an Agency Activation Coordinator to re-engage dormant and low-producing HOA National Accounts. This remote Colombia-based role focuses on outbound outreach, webinars, and data-driven reactivation strategies.

You will log activity in the CRM, meet targets, and collaborate with U.S.-based teams. The position requires resilience in high-volume calling, strong English communication, and comfort with CRM/dialer tools.