Remote Aftersales Manager – Americas

Vitrolife & Igenomix Brasil, part of Vitrolife Group; Philadelphia (Philadelphia County); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with Employer Match

IVF Coverage to support familyBuilding

Paid Time Off and Holidays

Job summary

Vitrolife Group is seeking a Manager, Aftersales Americas to lead the regional aftersales organization across North and South America, guiding field service and HelpDesk engineers. The role emphasizes service excellence, team development, and cross-functional collaboration with internal stakeholders and partners.

The position requires travel throughout the Americas, prefers location near Denver, CO, and offers a fully remote work arrangement within the Americas.

Qualifications

• Experience leading field service teams and remote teams across large regions.
• Strong customer focus with ability to balance service excellence and people leadership.
• Excellent communication and stakeholder management across cross-functional teams.

Responsibilities

• Lead regional aftersales organization across North and South America.
• Oversee field service, HelpDesk engineers, and service partners.
• Drive service excellence, safety, quality, and customer satisfaction.

Skills

Leadership

People management

Customer focus

Cross-functional collaboration

Job description

Vitrolife Group is seeking a Manager, Aftersales Americas to lead the regional aftersales organization across North and South America, guiding field service and HelpDesk engineers. The role emphasizes service excellence, team development, and cross-functional collaboration with internal stakeholders and partners.

The position requires travel throughout the Americas, prefers location near Denver, CO, and offers a fully remote work arrangement within the Americas.