Remote After-Hours Client Ops VA - Calm, Efficient Support

20four7va

United States

Remote

USD 17,000 - 39,000

Full time

9 days ago

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Benefits offered by this job

Weekly payments

Free training and upskilling

Competitive rates

Supportive community

Job summary

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, focusing on developed markets such as the United States, the United Kingdom, Canada, and Australia.

The role covers after-hours client operations, lead and client administration, scheduling, and back-office workflows, with emphasis on calm, organized communication and adherence to established protocols.

Qualifications

Customer service, client operations, account support, or administrative experience required.
Strong spoken and written English required.
Experience with lead follow-up, CRM management, or client lifecycle administration preferred.
Strong technical aptitude and ability to learn unfamiliar software strongly preferred.
Basic AI literacy required; Claude experience strongly preferred.
Medical or healthcare experience is not required; Family services experience a plus.
Ability to work independently during designated after-hours coverage required.

Responsibilities

Monitor designated business phone and text lines during the shift.
Follow established protocols for last-minute cancellations and urgent situations.
Coordinate replacement coverage when required.
Recognize labor-related notifications and promptly alert the appropriate team member.
Confirm scheduled care providers have arrived as expected.
Document incidents clearly for the daytime team.
Provide calm, professional communication to clients and team members when needed.