Behavioral Health Admissions Specialist

American RENOLIT Corporation; Phoenix (AZ); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Horizon Recovery in Phoenix seeks an Admissions Coordinator to manage the frontline admissions process for individuals and families seeking treatment. You will handle inquiries, screen for admission criteria, and coordinate admissions while communicating clearly about programs and policies.

The role emphasizes empathy, accuracy, and professionalism, with responsibilities across insurance verification, documentation in the CRM, and collaboration with internal teams.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• Must be willing and able to perform duties between 6:00 AM and 10:00 PM, including evenings, weekends, and holidays as required.
• Previous experience in behavioral health, healthcare intake, or related field preferred.
• Must be at least 21 years of age and able to pass required background checks.

Responsibilities

• Handle inbound inquiry calls, referrals, and follow-ups promptly with empathy and professionalism.
• Screen callers for admission criteria and coordinate admissions, transfers, and related logistics.
• Coordinate intake logistics with internal teams and external facilities as needed.
• Document inquiries, referrals, and outcomes in the CRM with complete accuracy and timely follow-up.

Skills

Interpersonal skills

Communication skills

Organizational skills

Multitasking

Empathy

Attention to detail

Time management

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Horizon Recovery in Phoenix seeks an Admissions Coordinator to manage the frontline admissions process for individuals and families seeking treatment. You will handle inquiries, screen for admission criteria, and coordinate admissions while communicating clearly about programs and policies.

The role emphasizes empathy, accuracy, and professionalism, with responsibilities across insurance verification, documentation in the CRM, and collaboration with internal teams.