Remote Admissions & Client Success Lead

Prepory; United States; Remote; USD 53,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental & vision coverage

Unlimited PTO

11 paid holidays

Company retreats

Job summary

Prepory is a premier college admissions counseling company reshaping how students apply and gain admission to selective colleges. The Former Admissions Officer (Account Manager) will own family relationships from orientation through final decisions, ensuring a consistent and high-quality experience.

You’ll run orientations, conduct parent check-ins, and mentor coaches on navigating family dynamics and renewals. A caseload of up to 15 students keeps you close to advising and outcomes.

Qualifications

• Graduated from a selective or highly-selective college or university (top-50 national university preferred).
• Three or more years of experience in college admissions, admissions consulting, or a closely related field.
• Experience inside an admissions office is a strong plus.
• Detailed knowledge of the U.S. college admissions process and current changes.
• Experience in customer success, client engagement, account management, or consultative sales.
• Experience mentoring or coaching others, formally or informally.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Own the family relationship by conducting orientation sessions and translating progress into family-friendly terms.
• Run parent check-ins with the student coach, ensuring clarity on progress and actions.
• Proactively communicate with parents to surface concerns early and solve them.
• Be the escalation point for mismatches in expectations and coach input, involving leadership as needed.
• Handle difficult conversations with confidence, maintaining a solutions-focused attitude.
• Serve as the point of contact for coaches navigating client concerns and dynamics.
• Mentor coaches on client communication and evolving student needs.
• Collaborate with program leadership to adjust programming as student needs change.
• Grow the relationship by introducing programs like tours, admissions support, and enrichment.
• Own re-enrollments and commercial conversations with care for long-term relationships.
• Support referral strategies and mentor coaches on driving reviews and referrals.
• Coach a cohort of up to 15 students with regular advising and progress tracking.
• Provide feedback on personal statements, essays, and resumes, with actionable guidance.
• Track deadlines and assign tasks to keep students on pace.
• Help students research and balance college lists reflecting interests.

Skills

Admissions knowledge

Client communication

Relationship management

Renewals & upselling

Coaching

Education

Bachelor's degree

Job description

Prepory is a premier college admissions counseling company reshaping how students apply and gain admission to selective colleges. The Former Admissions Officer (Account Manager) will own family relationships from orientation through final decisions, ensuring a consistent and high-quality experience.

You’ll run orientations, conduct parent check-ins, and mentor coaches on navigating family dynamics and renewals. A caseload of up to 15 students keeps you close to advising and outcomes.