Family Services Specialist I/II

Oklahoma Department Of Human Services; McAlester (OK); Vor Ort; USD 37.000 - 40.000; Vollzeit

Benefits dieser Stelle

In-office training

Telework after training

Travel reimbursement

Zusammenfassung

The Oklahoma Department of Human Services (OKDHS) in McAlester, OK, seeks a Family Services Specialist I/II to provide world‑class customer service and eligibility support for Adult and Family Services programs. You will interview, process electronic applications, and renewals for SNAP, Child Care, and Medical programs, while documenting casework clearly and applying policy.

This role may telework after in‑office training; training is in‑person for the first 120 days.

Qualifikationen

• Two years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment.
• Bachelor’s degree required for Level II; associate’s degree plus two years’ experience or equivalent for Level II.

Aufgaben

• Interview and process electronic applications and renewals for all AFS programs (SNAP, CHILD CARE, MEDICAL).
• Interpret and apply policy and procedures; document casework clearly and perform tasks independently.
• Provide first contact resolution for clients via phone and virtual eligibility center.

Kenntnisse

Customer service

Interviewing

Policy interpretation

Ausbildung

Bachelor's degree

Associate’s degree

Jobbeschreibung

Family Services Specialist I/II

This position is located in McAlester, Oklahoma.

Annual Salary:

• Level I H14A: $37,440.00+ Full State Employee Benefits
• Level IIH14B: $40,248.00+ Full State Employee Benefits

Travel is occasional. Must possess a valid driver's license and maintain required car insurance.

In-person training will be provided.

Minimum Qualifications:

Level I:

• Education and Experience requirements consist of two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment;
• OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.

Level II:

• Education and Experience requirements consist of a bachelor’s degree;
• OR an associate’s degree plus two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment
• OR an equivalent combination of education and experience, substituting one (1) year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree;
• OR two (2) years of experience as a Family Services Specialist.

Preference Statement

Preference may be given to applicants with previous call center experience.

Must attend mandatory in-office training, including JumpSTARt Training located at a regional training facility. (Travel and lodging paid).

This position is designed for telework/work from home; however, the employee will be training in an office setting (in person) for the first 120 days and will be evaluated on performance before working from home full-time. All telework positions are subject to Agency Director approval.

Job Responsibilities

• This position is for a customer service eligibility specialist who will provide world-class service to clients of Adult and Family Services. The ideal candidate would demonstrate customer service, flexibility, and organizational skills while working in a fast-paced environment.
• Responsibilities include interviewing, processing electronic applications, and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL), while interpreting and applying policyand procedures, providing clear documentation of casework, and independently performing complex tasks.
• The employee will provide first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms.All customer contact is handled primarily via phone, incoming and outgoing calls.

If you have questions, please contact [e-mail]

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service

Announcement Number: 26-BB210

83005833/JR66890