Remote ACH Payments Production Support Specialist

Finzly; Charlotte (NC); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Finzly, head-quartered in Charlotte, NC, seeks a Production Support Analyst for ACH payments. The role focuses on end-to-end ACH processing, exception handling, and incident resolution in a high-volume banking environment.

The ideal candidate has 7+ years in production support for payment systems, strong ACH troubleshooting skills, and experience with Unix/Linux and SQL. This remote US-based position requires aligning with EST banking hours and ensuring timely settlement.

Qualifications

• 7+ years of production support experience in banking or payment systems.
• Strong hands-on experience supporting ACH payment processing.
• Solid understanding of ACH lifecycle, NACHA file structure, and settlement windows.
• Experience troubleshooting ACH returns, reversals, and reconciliation issues.
• Familiarity with Jira or similar ticketing tools and client communications.

Responsibilities

• Monitor ACH processing cycles, batch jobs, and settlement windows.
• Ensure timely processing of inbound/outbound ACH files.
• Identify, troubleshoot, and resolve production incidents within SLA timelines.
• Perform root cause analysis and implement preventive measures.
• Provide night shift operational support and on-call coverage.
• Coordinate with development and QA teams to resolve defects.

Skills

Production support

ACH payments

SQL querying

Unix/Linux

Incident management

Client communication

Jira

Tools

Jira

SQL

Job description

Finzly, head-quartered in Charlotte, NC, seeks a Production Support Analyst for ACH payments. The role focuses on end-to-end ACH processing, exception handling, and incident resolution in a high-volume banking environment.

The ideal candidate has 7+ years in production support for payment systems, strong ACH troubleshooting skills, and experience with Unix/Linux and SQL. This remote US-based position requires aligning with EST banking hours and ensuring timely settlement.