ACH Operations Specialist

EagleBank; Silver Spring (MD); On-site; USD 34,000 - 51,000; Full time

Job summary

EagleBank is seeking an ACH Operations Specialist to help manage daily ACH and instant payment workflows from our Silver Spring, MD location. You will monitor processing, resolve exceptions, and ensure timely risk/compliance reviews while supporting customers, branches, and partner institutions.

Ideal candidates bring 2+ years in bank operations, familiarity with ACH/payments, and strong analytical, organizational, and customer-service skills to uphold our RELATIONSHIPS FIRST culture.

Qualifications

• 2 years of bank operations experience, preferably ACH, electronic payments or reconciliation.
• Experience analyzing, researching and resolving high risk transactions.
• Core Banking System experience; FIS products preferred.
• Strong analytical and problem-solving skills.
• Strong customer service skills and attention to detail.
• Excellent organization and communication with senior management.

Responsibilities

• Supports day-to-day processing, monitoring, and reconciliation of ACH and instant payments.
• Handles transaction exceptions and researches payment issues.
• Completes required risk and compliance reviews.
• Provides responsive support to customers, branches, and other financial institutions.
• Performs duties per Disaster Recovery and Business Continuity Plan.

Skills

Analytical skills

Problem-solving

Customer service

Attention to detail

Organization

Communication with senior management

Education

H.S. Diploma or GED

BA/BS in Finance or related field preferred

Tools

Core Banking System (FIS)

Microsoft Office (Word, Excel)

Job description

ACH Operations Specialist

Location: US-MD-Silver Spring

Address: 11900 Bournefield Way

Position Type: Full Time Regular

Business Unit Description: Bank Operations

Overview

We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ - EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers.
EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships. The minimum and maximum projected hourly pay for this position is: $25.02 to $36.76.

Responsibilities

The ACH Operations Specialist supports the day-to-day processing, monitoring, and reconciliation of ACH and instant payment activity. This role is responsible for handling transaction exceptions, researching and resolving payment issues, completing required risk and compliance-related reviews, and providing responsive support to customers, branches, internal departments, and other financial institutions. This job is considered essential - meaning that employees in this role are required to work during normal business hours even when their normal worksite is unavailable due to weather or other types of emergencies. Performs all duties as outlined in the company's Disaster Recovery and Business Continuity Plan (DRBCP), which addresses emergency response, crisis/incident response, disaster recovery, and the recovery and resumption of critical business functions.

Qualifications

Requirements:

• H.S. Diploma or General Education Degree (GED)
• 2 years of bank operations experience, preferably in ACH, electronic payments, deposit operations, transaction processing, exception handling, reconciliations, or payment risk/compliance
• Core Banking System experience; FIS products preferred.
• Experience analyzing, researching and resolving high risk transactions.
• Experience interacting with senior level management (internally and externally).
• Strong analytical and problem-solving skills
• Strong Microsoft Office skills. Proficient in Word and Excel (including ability to create analytical spreadsheets, charts, and graphs).
• Strong understanding of banking principles.
• Strong customer service skills.
• Excellent research and analytical skills.
• Strong attention to detail.
• Excellent organization skills.

Preferences:

• Bachelor's Degree in Arts/Sciences (BA/BS) in Finance, Accounting, Risk Management or another related field
• Previous ACH operations experience.
• Accredited ACH Professional (AAP)
• Accredited Payments Risk Professional (APRP)