Remote Accounting Support Technician - Cloud Software

IVANS Insurance Solutions; Chicago, Northern (IL, KY); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Holiday and Vacation Time

Health & Wellness Days

Birthday Bonus Day

Job summary

Applied Systems is seeking an Associate Customer Support Technician - Accounting to join our Customer Support Team. You will assist customers with questions about software, hardware, or products, providing friendly, informed, and efficient service via phone, chat, and email.

You’ll respond to inquiries about accounting software, troubleshoot with customers, and escalate issues when needed, operating in a fast-paced, remote environment within the United States.

Qualifications

• 1+ years of customer service experience.
• Strong written and verbal communication skills; strong telephone skills.
• Experience with accounting software or traditional accounting processes.
• Experience working with technology and Microsoft applications.

Responsibilities

• Respond to customer phone, email, and chat inquiries about issues or questions related to our accounting software applications.
• Triage and troubleshoot problems with customers to understand and document the nature of such problems.
• Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner.
• Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary.

Skills

Customer service

Communication

Microsoft Office

Technical aptitude

Tools

Salesforce

Freshdesk

Jira

Job description

Applied Systems is seeking an Associate Customer Support Technician - Accounting to join our Customer Support Team. You will assist customers with questions about software, hardware, or products, providing friendly, informed, and efficient service via phone, chat, and email.

You’ll respond to inquiries about accounting software, troubleshoot with customers, and escalate issues when needed, operating in a fast-paced, remote environment within the United States.