Remote Accounting & Payments Support Specialist I

Career opportunities at Clubessential | Xplor Technologies; United States; Remote; USD 58,000 - 74,000; Full time

Job summary

Clubessential | Xplor Technologies is seeking a Customer Support Specialist I, Accounting to resolve client requests and provide advanced support for accounting-related products. You will document interactions in CRM, escalate when needed, and work with third-party partners on payment issues.

Fully remote in the United States, this role emphasizes strong communication, problem solving, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Bachelor’s degree required or preferred in Business Admin, Accounting, Finance, or related field.
• Strong technical proficiency and ability to quickly learn new software.
• Exceptional communication with both technical and non-technical stakeholders.
• Demonstrated problem-solving skills and ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the initial contact for client support requests via phone, email, chat and voicemail, ensuring timely and effective resolution.
• Provide advanced support for Clubessential products including accounting, payments, membership, banquets, reporting, hardware integrations, and related technical environments.
• Document client interactions comprehensively in CRM systems and manage escalation to higher support levels when necessary.
• Engage with clients to understand their needs, offering value-added solutions and demonstrating technical proficiency.
• Troubleshoot payment solution issues and work with third-party partners to resolve complex problems related to credit card devices, networking and processing.
• Act as a trusted advisor to clients, managing expectations and promoting product adoption.

Skills

Excellent communication

Problem solving

Prioritization

Curiosity & quick learning

Education

Bachelor’s degree in Business Administration, Accounting, Finance, or related field

Tools

CRM systems

Job description

Clubessential | Xplor Technologies is seeking a Customer Support Specialist I, Accounting to resolve client requests and provide advanced support for accounting-related products. You will document interactions in CRM, escalate when needed, and work with third-party partners on payment issues.

Fully remote in the United States, this role emphasizes strong communication, problem solving, and the ability to manage multiple priorities in a fast-paced environment.