Remote Account Support Specialist - Path to Account Manager

Tres Health, Inc.; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Tres Health, Inc. is seeking an Account Support Specialist to maintain client accounts, support the Account Management and Enrollment teams, and ensure data reliability across systems.

This role features a developmental path toward an Account Manager, exposure to our systems and workflows, and remote work aligned with U.S. business hours. You will collaborate with clients, brokers, and internal teams to resolve eligibility, invoicing, ID cards, claims, and EOB inquiries.

Qualifications

• Minimum of 2 years in customer service, account coordination, or related healthcare/insurance field.
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
• Strong written and verbal communication with professional, customer-focused demeanor.
• Demonstrated attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• HIPAA privacy and security awareness and compliance.

Responsibilities

• Provide administrative support to Account Managers.
• Handle inquiries from clients, brokers, and internal teams via shared inbox.
• Submit eligibility changes to the eligibility team with proper CC to Account Manager.
• Coordinate invoice requests and resolve portal access issues.
• Send welcome emails to new and renewing groups; maintain professional communications.
• Conduct ID card audits to ensure accuracy of materials.

Skills

Microsoft Office Suite

Written & verbal communication

Attention to detail

HIPAA compliance

Education

Associate/Bachelor degree preferred

Tools

Monday.com

SharePoint

Job description

Tres Health, Inc. is seeking an Account Support Specialist to maintain client accounts, support the Account Management and Enrollment teams, and ensure data reliability across systems.

This role features a developmental path toward an Account Manager, exposure to our systems and workflows, and remote work aligned with U.S. business hours. You will collaborate with clients, brokers, and internal teams to resolve eligibility, invoicing, ID cards, claims, and EOB inquiries.