Remote Account Success Manager

WebHosting; Denver, Northern (CO, KY); Hybrid; USD 69,000 - 80,000; Full time

Job summary

Netlify is a fully distributed company seeking a remote Customer Success/Account Manager to own a book of accounts, drive renewals, and ensure customer success on our platform. You will track health signals, coordinate with Sales on expansions, and partner with Product to close feedback loops.

This role offers mentorship, ownership, and impact across teams. You’ll use product data to demonstrate value in renewal conversations, pursue feature adoption, and help customers maximize platform

Responsibilities

• Own the day-to-day relationship for your book of accounts, serving as the primary point of contact and keeping customers informed, engaged, and successful on the platform
• Contribute ideas to dashboards and workflows to track your book of business – renewal timelines, health signals, engagement levels, and expansion indicators – so nothing falls through the cracks
• With guidance of leadership, drive outreach to customers ahead of renewal, lead those conversations, handle objections, and negotiate terms on flat renewals and smaller expansions, looping in Sales when a meaningful expansion opportunity emerges.
• Track and forecast your renewal book on a rolling basis, proactively surfacing risks and creating plans to address them before they become problems
• Use product usage data and customer outcomes to demonstrate value in renewal conversations and ongoing check-ins
• Identify opportunities for feature adoption and product expansion within accounts, and flag those signals to the Sales team to build expansion pipeline
• Gather and synthesize customer feedback and share it with Product and internal stakeholders to inform roadmap decisions and improve the customer experience
• Work closely with senior CS teammates and your manager to develop your skills in account management, commercial negotiation, and customer communication

Job description

Netlify is a fully distributed company seeking a remote Customer Success/Account Manager to own a book of accounts, drive renewals, and ensure customer success on our platform. You will track health signals, coordinate with Sales on expansions, and partner with Product to close feedback loops.

This role offers mentorship, ownership, and impact across teams. You’ll use product data to demonstrate value in renewal conversations, pursue feature adoption, and help customers maximize platform