Remote SMB Customer Success Specialist

Netlify; Denver, Northern (CO, KY); Hybrid; USD 69,000 - 80,000; Full time

Job summary

Netlify is seeking a Customer Success Associate to own a book of SMB accounts (~120+), delivering value from onboarding through renewal. You will manage relationships, monitor health signals, and collaborate with Sales, Product, and Marketing to drive adoption and contraction avoidance.

You’ll work remotely with occasional in-person Denver meetings, receiving mentorship while building commercial skills and ownership from day one. This entry-level role offers real responsibility.

Qualifications

• Experience in a customer-facing role and ability to build rapport
• Comfort with data and spreadsheets to spot trends and make decisions
• Strong written and verbal communication and cross-functional collaboration
• Interest in renewals, contracts, and commercial value communication
• Based in the Denver, CO area and able to work remotely with some in-person engagement

Responsibilities

• Own the day-to-day relationship for your book of accounts and be the primary contact
• Contribute to dashboards and workflows to track renewal timelines, health signals, engagement, and expansions
• Lead renewal conversations, handle objections, and negotiate terms with Sales input
• Forecast and monitor your renewal book, surface risks, and develop mitigation plans
• Use product usage data to demonstrate value in renewals and check-ins
• Identify opportunities for feature adoption and expansion within accounts and inform Sales
• Gather customer feedback and share with Product to inform roadmaps
• Work with senior CS teammates and your manager to grow skills in account management and negotiation

Skills

Customer-facing

Data literacy

Communication

Account ownership

Denver-based

Job description

Netlify is seeking a Customer Success Associate to own a book of SMB accounts (~120+), delivering value from onboarding through renewal. You will manage relationships, monitor health signals, and collaborate with Sales, Product, and Marketing to drive adoption and contraction avoidance.

You’ll work remotely with occasional in-person Denver meetings, receiving mentorship while building commercial skills and ownership from day one. This entry-level role offers real responsibility.