Remote Customer Success Associate — Own Your Book

WinsAbove; Denver, Northern (CO, KY); Hybrid; USD 69,000 - 80,000; Full time

Job summary

Netlify is seeking an entry-level Customer Success Associate to own a book of 120+ SMB accounts and drive engagement from onboarding through renewal. You’ll use dashboards and data to monitor health, renewal timelines, and expansion signals, while collaborating with Sales on opportunities.

Mentorship from senior CS teammates accelerates your growth in account management and negotiations. You’ll be based in the Denver area, work remotely with occasional in-person meetings, and join a team focused

Qualifications

• Some experience in a customer-facing role (internships, service, sales support, etc.).
• Comfort working with data and spreadsheets to spot trends and inform decisions.
• A track record of following through and closing the loop.
• Clear written and verbal communication with diverse audiences.
• Interest in a career in customer success and the commercial side of the business.
• Based in the Denver, CO area and comfortable working remotely with occasional in-person meetings.

Responsibilities

• Own the day-to-day relationship for your book of accounts, serving as the primary contact and keeping customers informed, engaged, and successful on the platform.
• Contribute ideas to dashboards and workflows to track renewal timelines, health signals, engagement levels, and expansion indicators.
• Drive outreach to customers ahead of renewal, lead conversations, handle objections, and negotiate terms on renewals and small expansions with Sales involvement.
• Track and forecast your renewal book on a rolling basis and surface risks with plans to address them.
• Use product usage data and outcomes to demonstrate value in renewal conversations and check-ins.
• Identify opportunities for feature adoption and product expansion and flag signals to Sales for expansion.

Skills

Customer service experience

Data & spreadsheets

Clear communication

Account ownership

Proactive follow-through

Job description

Netlify is seeking an entry-level Customer Success Associate to own a book of 120+ SMB accounts and drive engagement from onboarding through renewal. You’ll use dashboards and data to monitor health, renewal timelines, and expansion signals, while collaborating with Sales on opportunities.

Mentorship from senior CS teammates accelerates your growth in account management and negotiations. You’ll be based in the Denver area, work remotely with occasional in-person meetings, and join a team focused