Remote Account Services Lead | Customer Success & SLA

Brink's; United States; Remote; USD 33,000 - 37,000; Full time

Job summary

Brink's is seeking an Account Services Lead to manage assigned Enterprise Retail accounts, serve as the primary escalation point for customer service, and coordinate between internal teams and clients. This remote USA role requires strong relationship-building and proactive issue resolution.

Responsibilities include owning pre- and post-sales support, coordinating with sales and support teams, and delivering metrics-driven updates to improve customer satisfaction.

Qualifications

• High School Diploma is required.
• Minimum of 4 years' experience in a Customer Service environment.
• Minimum of 2 years' experience in the retail/banking industry.

Responsibilities

• Build and maintain strong working relationships with assigned accounts at various levels.
• Own pre- and post-sales support issues initiated by customers and internal personnel.
• Lead internal groups to evaluate and implement solutions meeting customer needs while aligning with Brink's strategy.

Skills

Account management

Customer service

Relationship building

CRM usage

Education

High School Diploma

Tools

Salesforce

Job description

Brink's is seeking an Account Services Lead to manage assigned Enterprise Retail accounts, serve as the primary escalation point for customer service, and coordinate between internal teams and clients. This remote USA role requires strong relationship-building and proactive issue resolution.

Responsibilities include owning pre- and post-sales support, coordinating with sales and support teams, and delivering metrics-driven updates to improve customer satisfaction.