Senior Manager, Customer Experience & Operations (Remote)

Brink's; Coppell (TX); Hybrid; USD 85,000 - 107,000; Full time

Job summary

Brink’s is seeking a Sr. Manager of Customer Operational Excellence - Financial Institutions.

You will provide strategic leadership for Brink’s Customer Operations, guiding claims, metrics, and service processes to ensure outstanding customer experiences through cross-functional collaboration and data-driven decisions. You will lead end-to-end service delivery, manage a team of 5–9, and partner with Product, Operations, Technology, and Sales to advance initiatives, modernize processes, and

Qualifications

• Bachelor’s degree or higher with 10+ years of professional experience.
• 7+ years in logistics or banking.
• Experience in project management, treasury, or cash management.
• Master’s degree preferred; lean/process improvement knowledge is a plus.

Responsibilities

• Lead program and account management for 3–5 of Brink’s largest customers.
• Oversee new implementations and service changes with project teams.
• Serve as final escalation point for customer service issues.
• Drive root cause analysis and continuous improvement with cross-functional teams.
• Own customer communications and executive-level reporting.

Skills

Consultative skills

Analytical skills

Communication

Presentation skills

Relationship building

Leadership

Collaboration

Problem solving

Education

Bachelor’s degree or higher

Job description

Brink’s is seeking a Sr. Manager of Customer Operational Excellence - Financial Institutions.

You will provide strategic leadership for Brink’s Customer Operations, guiding claims, metrics, and service processes to ensure outstanding customer experiences through cross-functional collaboration and data-driven decisions. You will lead end-to-end service delivery, manage a team of 5–9, and partner with Product, Operations, Technology, and Sales to advance initiatives, modernize processes, and